Is ‘additional’ effort always negative? Understanding discretionary work in interpersonal communications

Ryan Kelly, Daniel Gooch, Leon Watts

Research output: Contribution to conferencePoster

3 Citations (Scopus)
41 Downloads (Pure)

Abstract

This paper describes a position on the meaning of effort in interaction design, particularly for communication systems. We make use of interview data to illustrate our ongoing research on how people invest discretionary effort when using communication technologies in personal relationships. Discretionary effort refers to work that, while arguably additional to the delivery of a message, is done to convey meaning to the participants in an interaction. We describe early findings that have the potential to extend current knowledge on the value of effort in communications.
Original languageEnglish
Number of pages4
Publication statusPublished - 2015
Event18th ACM Conference on Computer-Supported Cooperative Work and Social Computing - BC, Vancouver, Canada
Duration: 14 Mar 201518 Mar 2015

Conference

Conference18th ACM Conference on Computer-Supported Cooperative Work and Social Computing
CountryCanada
CityVancouver
Period14/03/1518/03/15

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  • Cite this

    Kelly, R., Gooch, D., & Watts, L. (2015). Is ‘additional’ effort always negative? Understanding discretionary work in interpersonal communications. Poster session presented at 18th ACM Conference on Computer-Supported Cooperative Work and Social Computing, Vancouver, Canada.