Is ‘additional’ effort always negative? Understanding discretionary work in interpersonal communications

Ryan Kelly, Daniel Gooch, Leon Watts

Research output: Contribution to conferencePoster

  • 2 Citations

Abstract

This paper describes a position on the meaning of effort in interaction design, particularly for communication systems. We make use of interview data to illustrate our ongoing research on how people invest discretionary effort when using communication technologies in personal relationships. Discretionary effort refers to work that, while arguably additional to the delivery of a message, is done to convey meaning to the participants in an interaction. We describe early findings that have the potential to extend current knowledge on the value of effort in communications.

Conference

Conference18th ACM Conference on Computer-Supported Cooperative Work and Social Computing
CountryCanada
CityVancouver
Period14/03/1518/03/15

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Communication
Communication systems

Cite this

Kelly, R., Gooch, D., & Watts, L. (2015). Is ‘additional’ effort always negative? Understanding discretionary work in interpersonal communications. Poster session presented at 18th ACM Conference on Computer-Supported Cooperative Work and Social Computing, Vancouver, Canada.

Is ‘additional’ effort always negative? Understanding discretionary work in interpersonal communications. / Kelly, Ryan; Gooch, Daniel; Watts, Leon.

2015. Poster session presented at 18th ACM Conference on Computer-Supported Cooperative Work and Social Computing, Vancouver, Canada.

Research output: Contribution to conferencePoster

Kelly, R, Gooch, D & Watts, L 2015, 'Is ‘additional’ effort always negative? Understanding discretionary work in interpersonal communications' 18th ACM Conference on Computer-Supported Cooperative Work and Social Computing, Vancouver, Canada, 14/03/15 - 18/03/15, .
Kelly R, Gooch D, Watts L. Is ‘additional’ effort always negative? Understanding discretionary work in interpersonal communications. 2015. Poster session presented at 18th ACM Conference on Computer-Supported Cooperative Work and Social Computing, Vancouver, Canada.
Kelly, Ryan ; Gooch, Daniel ; Watts, Leon. / Is ‘additional’ effort always negative? Understanding discretionary work in interpersonal communications. Poster session presented at 18th ACM Conference on Computer-Supported Cooperative Work and Social Computing, Vancouver, Canada.4 p.
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