Investigating the role of customers' perceptions of employee effort and justice in service recovery: a cross-cultural perspective

Mirella Yani-de-Soriano, Paul Hanel, Rosario Vazquez Carrasco, Jesus Cambra-Fierro, Alan Wilson, Edgar Centeno

Research output: Contribution to journalArticlepeer-review

12 Citations (SciVal)
42 Downloads (Pure)

Fingerprint

Dive into the research topics of 'Investigating the role of customers' perceptions of employee effort and justice in service recovery: a cross-cultural perspective'. Together they form a unique fingerprint.

Business & Economics