Intelligent logistics: Involving the customer

Duncan McFarlane, Vaggelis Giannikas, Wenrong Lu

Research output: Contribution to journalArticlepeer-review

80 Citations (SciVal)


The role of logistics in effective supply chain management is increasingly critical, and researchers and practitioners have recently focused their attention in designing more intelligent systems to address today's challenges. In this paper, we focus on one such challenge concerning improving the role of the customer in logistics operations. In particular, we identify specific developments in the systems governing core logistics operations, which will enhance the customer experience. This paper proposes a conceptual model for customer orientation in intelligent logistics and describes a number of specific developments the authors are involved in.

Original languageEnglish
Pages (from-to)105-115
Number of pages11
JournalComputers in Industry
Publication statusPublished - 11 Jan 2016


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