Improving the uptake of NHS Health Checks in more deprived communities using ‘outreach’ telephone calls made by specialist health advocates from the same communities: A quantitative service evaluation

Nicola Coghill; Ludivine Garside; Amanda Chappell

Improving the uptake of NHS Health Checks in more deprived communities using ‘outreach’ telephone calls made by specialist health advocates from the same communities: A quantitative service evaluation

Nicola Coghill, Ludivine Garside, Amanda Chappell

Department for Health

Research output: Contribution to conference › Paper › peer-review

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Abstract

A Quantitative Service Evaluation of a Telephone Outreach Initiative to Enhance the Uptake of NHS Health Checks

Coghill N, Research Associate. School of Social and Community Medicine, University of Bristol
Garside L, Research Associate. School of Social and Community Medicine, University of Bristol

Aim
This study aimed to determine the efficacy of a telephone outreach service for inviting patients for an NHS health Check, in GP practices from the lowest super output areas of Bristol (LSOA).

Background
NHS Health Checks are offered to patients aged 40-74 who are not on a disease register. The main aim is to assess their risk of developing one of these diseases or conditions and provide support and advice to help them reduce or manage their risk, disease or condition. A recent study found that verbal and telephone invitations resulted in a greater likelihood of attendance for and NHS Health Check, compared to a written letter invitation, particularly in hard to reach groups.

Methodology
12 self-selected GP practises opted to use the telephone outreach initiative and five practices acted as controls. Rate of uptake, demographics, including IMD for the populations included and predictions for uptake were explored using STATA v13.1.

Results
Intervention practices were more successful at attracting ethnic minority patients to attend and complete their NHS Health Check (25.6%), compared to non-telephone outreach practices (7.2%).

However, intervention practices showed a, 24% rate of uptake compared to 36% in control practices.

Patients were more likely to attend their GP practice to complete their NHS Health Check, following their phone call if they were female, over aged 70 and less deprived.

Conclusions
Despite this initiative being offered only in the lowest LSOA’s in Bristol, it was still more likely to attract those least deprived populations. However, the telephone outreach initiative was more successful at attracting those form ethnic minority groups compared to control practises.

Key words: Primary care, NHS Health Checks, Ethnic minorities, low income

Original language	English
Pages	1
Number of pages	11
Publication status	Published - 1 Mar 2016
Event	NHS Health Check National Conference 2016: Getting serious about prevention. London - Oval Cricket Ground, London, UK United Kingdom Duration: 1 Mar 2016 → 1 Mar 2016

Conference

Conference	NHS Health Check National Conference 2016: Getting serious about prevention. London
Country/Territory	UK United Kingdom
City	London
Period	1/03/16 → 1/03/16

Keywords

Primary Care
Primary care
low income
Ethnic minorities
NHS Health Checks

Access to Document

Presentation PHE conference 2016 Final V10BFinal published version, 1.72 MBLicence: Unspecified

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Coghill, N., Garside, L., & Chappell, A. (2016). Improving the uptake of NHS Health Checks in more deprived communities using ‘outreach’ telephone calls made by specialist health advocates from the same communities: A quantitative service evaluation. 1. Paper presented at NHS Health Check National Conference 2016: Getting serious about prevention. London, London, UK United Kingdom.

Improving the uptake of NHS Health Checks in more deprived communities using ‘outreach’ telephone calls made by specialist health advocates from the same communities: A quantitative service evaluation. / Coghill, Nicola; Garside, Ludivine; Chappell, Amanda.
2016. 1 Paper presented at NHS Health Check National Conference 2016: Getting serious about prevention. London, London, UK United Kingdom.

Research output: Contribution to conference › Paper › peer-review

Coghill, N, Garside, L & Chappell, A 2016, 'Improving the uptake of NHS Health Checks in more deprived communities using ‘outreach’ telephone calls made by specialist health advocates from the same communities: A quantitative service evaluation', Paper presented at NHS Health Check National Conference 2016: Getting serious about prevention. London, London, UK United Kingdom, 1/03/16 - 1/03/16 pp. 1.

Coghill N, Garside L, Chappell A. Improving the uptake of NHS Health Checks in more deprived communities using ‘outreach’ telephone calls made by specialist health advocates from the same communities: A quantitative service evaluation. 2016. Paper presented at NHS Health Check National Conference 2016: Getting serious about prevention. London, London, UK United Kingdom.

Coghill, Nicola ; Garside, Ludivine ; Chappell, Amanda. / Improving the uptake of NHS Health Checks in more deprived communities using ‘outreach’ telephone calls made by specialist health advocates from the same communities: A quantitative service evaluation. Paper presented at NHS Health Check National Conference 2016: Getting serious about prevention. London, London, UK United Kingdom.11 p.

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abstract = "A Quantitative Service Evaluation of a Telephone Outreach Initiative to Enhance the Uptake of NHS Health ChecksCoghill N, Research Associate. School of Social and Community Medicine, University of BristolGarside L, Research Associate. School of Social and Community Medicine, University of BristolAimThis study aimed to determine the efficacy of a telephone outreach service for inviting patients for an NHS health Check, in GP practices from the lowest super output areas of Bristol (LSOA). BackgroundNHS Health Checks are offered to patients aged 40-74 who are not on a disease register. The main aim is to assess their risk of developing one of these diseases or conditions and provide support and advice to help them reduce or manage their risk, disease or condition. A recent study found that verbal and telephone invitations resulted in a greater likelihood of attendance for and NHS Health Check, compared to a written letter invitation, particularly in hard to reach groups.Methodology12 self-selected GP practises opted to use the telephone outreach initiative and five practices acted as controls. Rate of uptake, demographics, including IMD for the populations included and predictions for uptake were explored using STATA v13.1.ResultsIntervention practices were more successful at attracting ethnic minority patients to attend and complete their NHS Health Check (25.6%), compared to non-telephone outreach practices (7.2%).However, intervention practices showed a, 24% rate of uptake compared to 36% in control practices. Patients were more likely to attend their GP practice to complete their NHS Health Check, following their phone call if they were female, over aged 70 and less deprived.ConclusionsDespite this initiative being offered only in the lowest LSOA{\textquoteright}s in Bristol, it was still more likely to attract those least deprived populations. However, the telephone outreach initiative was more successful at attracting those form ethnic minority groups compared to control practises. Key words: Primary care, NHS Health Checks, Ethnic minorities, low income",

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N2 - A Quantitative Service Evaluation of a Telephone Outreach Initiative to Enhance the Uptake of NHS Health ChecksCoghill N, Research Associate. School of Social and Community Medicine, University of BristolGarside L, Research Associate. School of Social and Community Medicine, University of BristolAimThis study aimed to determine the efficacy of a telephone outreach service for inviting patients for an NHS health Check, in GP practices from the lowest super output areas of Bristol (LSOA). BackgroundNHS Health Checks are offered to patients aged 40-74 who are not on a disease register. The main aim is to assess their risk of developing one of these diseases or conditions and provide support and advice to help them reduce or manage their risk, disease or condition. A recent study found that verbal and telephone invitations resulted in a greater likelihood of attendance for and NHS Health Check, compared to a written letter invitation, particularly in hard to reach groups.Methodology12 self-selected GP practises opted to use the telephone outreach initiative and five practices acted as controls. Rate of uptake, demographics, including IMD for the populations included and predictions for uptake were explored using STATA v13.1.ResultsIntervention practices were more successful at attracting ethnic minority patients to attend and complete their NHS Health Check (25.6%), compared to non-telephone outreach practices (7.2%).However, intervention practices showed a, 24% rate of uptake compared to 36% in control practices. Patients were more likely to attend their GP practice to complete their NHS Health Check, following their phone call if they were female, over aged 70 and less deprived.ConclusionsDespite this initiative being offered only in the lowest LSOA’s in Bristol, it was still more likely to attract those least deprived populations. However, the telephone outreach initiative was more successful at attracting those form ethnic minority groups compared to control practises. Key words: Primary care, NHS Health Checks, Ethnic minorities, low income

AB - A Quantitative Service Evaluation of a Telephone Outreach Initiative to Enhance the Uptake of NHS Health ChecksCoghill N, Research Associate. School of Social and Community Medicine, University of BristolGarside L, Research Associate. School of Social and Community Medicine, University of BristolAimThis study aimed to determine the efficacy of a telephone outreach service for inviting patients for an NHS health Check, in GP practices from the lowest super output areas of Bristol (LSOA). BackgroundNHS Health Checks are offered to patients aged 40-74 who are not on a disease register. The main aim is to assess their risk of developing one of these diseases or conditions and provide support and advice to help them reduce or manage their risk, disease or condition. A recent study found that verbal and telephone invitations resulted in a greater likelihood of attendance for and NHS Health Check, compared to a written letter invitation, particularly in hard to reach groups.Methodology12 self-selected GP practises opted to use the telephone outreach initiative and five practices acted as controls. Rate of uptake, demographics, including IMD for the populations included and predictions for uptake were explored using STATA v13.1.ResultsIntervention practices were more successful at attracting ethnic minority patients to attend and complete their NHS Health Check (25.6%), compared to non-telephone outreach practices (7.2%).However, intervention practices showed a, 24% rate of uptake compared to 36% in control practices. Patients were more likely to attend their GP practice to complete their NHS Health Check, following their phone call if they were female, over aged 70 and less deprived.ConclusionsDespite this initiative being offered only in the lowest LSOA’s in Bristol, it was still more likely to attract those least deprived populations. However, the telephone outreach initiative was more successful at attracting those form ethnic minority groups compared to control practises. Key words: Primary care, NHS Health Checks, Ethnic minorities, low income

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