This paper compares the strategy towards in-service support from contrasting sectors of industry, describing two case studies of companies developing complex products and servicing them throughout their lifecycle. The analysis of the cases focuses upon how knowledge generated during in-service support was reused within the service phase in terms of : (1) the process that led to the identification or to the validation of a solution; (2) the solution itself.
|Title of host publication||11th International Design Conference, DESIGN 2010|
|Number of pages||10|
|Publication status||Published - 2010|
|Event||11th International Design Conference (DESIGN 2010) - Dubrovnik-Cavtat, Croatia|
Duration: 17 May 2010 → 20 May 2010
|Conference||11th International Design Conference (DESIGN 2010)|
|Period||17/05/10 → 20/05/10|