Handling of in-service support: Comparison of two case studies from complex industries

G Vianello, Yifan Xie, S A Kristensen, Stephen J Culley

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

This paper compares the strategy towards in-service support from contrasting sectors of industry, describing two case studies of companies developing complex products and servicing them throughout their lifecycle. The analysis of the cases focuses upon how knowledge generated during in-service support was reused within the service phase in terms of : (1) the process that led to the identification or to the validation of a solution; (2) the solution itself.
Original languageEnglish
Title of host publication11th International Design Conference, DESIGN 2010
Pages1209-1218
Number of pages10
Publication statusPublished - 2010
Event11th International Design Conference (DESIGN 2010) - Dubrovnik-Cavtat, Croatia
Duration: 17 May 201020 May 2010

Conference

Conference11th International Design Conference (DESIGN 2010)
CountryCroatia
CityDubrovnik-Cavtat
Period17/05/1020/05/10

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    Vianello, G., Xie, Y., Kristensen, S. A., & Culley, S. J. (2010). Handling of in-service support: Comparison of two case studies from complex industries. In 11th International Design Conference, DESIGN 2010 (pp. 1209-1218)