From experiential psychology to consumer experience

Bernd Schmitt, J. Josko Brakus, Lia Zarantonello

Research output: Contribution to journalArticle

90 Citations (Scopus)

Abstract

We comment on Gilovich and colleagues' program of research on happiness resulting from experiential versus material purchases, and critique these authors' interpretation that people derive more happiness from experiences than from material possessions. Unlike goods, experiences cannot be purchased, and possessions versus experiences do not seem to form the endpoints of the same continuum. As an alternative, we present a consumer-experience model that views materialism and experientialism as two separate dimensions whose effects on consumer happiness, both in the form of pleasure and in the form of meaning, depend on the type of brand experiences evoked. Thus, a good life in a consumerist society means integrating material and experiential consumptions rather than shifting spending from material to experiential purchases.
Original languageEnglish
Pages (from-to)166-171
Number of pages6
JournalJournal of Consumer Psychology
Volume25
Issue number1
Early online date23 Sep 2014
DOIs
Publication statusPublished - Jan 2015

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