Exploring occupational stress in the Swiss wealth management sector.

Magali Dubusson, Emmanuel Fragniere, Marilyne Pasquier, Cyrille Reynard

Research output: Contribution to journalArticle

Abstract

Service processes rely on the well-being of employees to ensure proper value
creation. The paper posits that the link between well-being and value creation can be studied from a risk management perspective (i.e. ill-being and value destruction). Using an exploratory approach, it surveys the Geneva wealth management service sector, which is in crisis. Based on this fieldwork we developed a model where human risks lead to ill-being and value destruction including a “human risk–value destruction loop”.
LanguageEnglish
Pages17-45
Number of pages31
JournalEuropean Review of Service Economics and Management
Volume1
Issue number3
DOIs
StatusPublished - 2017

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Occupational stress
Wealth
Value creation
Well-being
Service process
Service sector
Risk management
Employees

Cite this

Exploring occupational stress in the Swiss wealth management sector. / Dubusson, Magali; Fragniere, Emmanuel; Pasquier, Marilyne; Reynard, Cyrille.

In: European Review of Service Economics and Management, Vol. 1, No. 3, 2017, p. 17-45.

Research output: Contribution to journalArticle

Dubusson, Magali ; Fragniere, Emmanuel ; Pasquier, Marilyne ; Reynard, Cyrille. / Exploring occupational stress in the Swiss wealth management sector. In: European Review of Service Economics and Management. 2017 ; Vol. 1, No. 3. pp. 17-45.
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