Exploring occupational stress in the Swiss wealth management sector.

Magali Dubusson, Emmanuel Fragniere, Marilyne Pasquier, Cyrille Reynard

Research output: Contribution to journalArticle

Abstract

Service processes rely on the well-being of employees to ensure proper value
creation. The paper posits that the link between well-being and value creation can be studied from a risk management perspective (i.e. ill-being and value destruction). Using an exploratory approach, it surveys the Geneva wealth management service sector, which is in crisis. Based on this fieldwork we developed a model where human risks lead to ill-being and value destruction including a “human risk–value destruction loop”.
Original languageEnglish
Pages (from-to)17-45
Number of pages31
JournalEuropean Review of Service Economics and Management
Volume1
Issue number3
DOIs
Publication statusPublished - 2017

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