Everything We Do, Everything We Press: Data-Driven Remote Performance Management in a Mobile Workplace

Lyndsey Bakewell, Konstantina Vasileiou, Kiel S. Long, Mark Atkinson, Helen Rice , Manuela Barreto, Julia Barnett, Michael Wilson, Shaun Lawson, John Vines

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)

Abstract

This paper examines how data-driven performance monitoring technologies affect the work of telecommunications field engineers. As a mobile workforce, this occupational group rely on an array of smartphone applications to plan, manage and report on their jobs, and to liaise remotely with managers and colleagues. These technologies intend to help field engineers be more productive and have greater control over their work; however they also gather data related to the quantity and effectiveness of their labor. We conducted a qualitative study examining engineers' experiences of these systems. Our findings suggest they simultaneously enhance worker autonomy, support co-ordination with and monitoring of colleagues, but promote anxieties around productivity and the interpretation of data by management. We discuss the implications of datadriven performance management technologies on worker agency, and examine the consequences of such systems in an era of quantified workplaces.

Original languageEnglish
Title of host publicationCHI '18 - Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems
Place of PublicationNew York, U. S. A.
PublisherAssociation for Computing Machinery
Number of pages14
Volume2018-April
ISBN (Electronic)9781450356206, 9781450356213
ISBN (Print)9781450356206
DOIs
Publication statusPublished - 26 Apr 2018
EventACM CHI 2018 Conference on Human Factors in Computing Systems: Late Breaking Work (Extended Abstracts), April 21-26, 2018, Montreal, QC, Canada - Montreal, Canada
Duration: 21 Apr 201827 Apr 2018
https://chi2018.acm.org/

Conference

ConferenceACM CHI 2018 Conference on Human Factors in Computing Systems
Abbreviated titleCHI 2018
CountryCanada
CityMontreal
Period21/04/1827/04/18
Internet address

Keywords

  • Occupational health
  • Performance management
  • Qualitative study
  • Quantified workplace
  • Remote monitoring

ASJC Scopus subject areas

  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design
  • Software

Cite this

Bakewell, L., Vasileiou, K., Long, K. S., Atkinson, M., Rice , H., Barreto, M., ... Vines , J. (2018). Everything We Do, Everything We Press: Data-Driven Remote Performance Management in a Mobile Workplace. In CHI '18 - Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems (Vol. 2018-April). [371] New York, U. S. A.: Association for Computing Machinery. https://doi.org/10.1145/3173574.3173945