Emotion Regulation as Risk Management for Industrial Crisis Resolution: An MDP model driven by field data on Interpersonal Emotion Management (IEM)

Corinne Post, Francesco Moresino, Emmanuel Fragnière

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Existing risk control systems seeking to evaluate and alleviate the negative outcomes of industrial production crises typically fail to consider the role of human factors, such as managers' interpersonal emotion management. Yet, literature in applied psychology shows that leaders elicit very different reactions from others as a function of leaders' abilities to regulate their emotions and those of people around them, particularly in times of crisis. Unfortunately, these two research communities tend to work in silos. Consequently, this research aims at developing a decision-making meta-model for addressing production crises that relies on both management science and applied psychology. A practical production crisis decision model is developed that couples the formalized decision making framework of a Markov Decision Process (MDP) with empirical data on interpersonal emotion management. This model is applied to cases of production crises or disruptions where managers use different levels of Interpersonal Emotion Management (IEM).

Original languageEnglish
Title of host publicationICITM 2020 - 2020 9th International Conference on Industrial Technology and Management
PublisherIEEE
Pages84-89
Number of pages6
ISBN (Electronic)9781728143064
DOIs
Publication statusPublished - Feb 2020
Event9th International Conference on Industrial Technology and Management, ICITM 2020 - Oxford, UK United Kingdom
Duration: 11 Feb 202013 Feb 2020

Publication series

NameICITM 2020 - 2020 9th International Conference on Industrial Technology and Management

Conference

Conference9th International Conference on Industrial Technology and Management, ICITM 2020
CountryUK United Kingdom
CityOxford
Period11/02/2013/02/20

Keywords

  • crisis management
  • experimental design
  • interpersonal emotion management
  • Markov decision process

ASJC Scopus subject areas

  • Management of Technology and Innovation
  • Strategy and Management
  • Decision Sciences (miscellaneous)
  • Information Systems and Management
  • Management Science and Operations Research
  • Industrial and Manufacturing Engineering

Cite this

Post, C., Moresino, F., & Fragnière, E. (2020). Emotion Regulation as Risk Management for Industrial Crisis Resolution: An MDP model driven by field data on Interpersonal Emotion Management (IEM). In ICITM 2020 - 2020 9th International Conference on Industrial Technology and Management (pp. 84-89). [9080376] (ICITM 2020 - 2020 9th International Conference on Industrial Technology and Management). IEEE. https://doi.org/10.1109/ICITM48982.2020.9080376