Emotion, learning and organizing

Yiannis Gabriel, Dorothy S. Griffiths

Research output: Contribution to journalArticlepeer-review

64 Citations (Scopus)

Abstract

Far from being emotional deserts, organizations are full of emotion and passion. Increasingly, management has sought to harness emotion to increase work motivation, enhance customer service and work performance and the “emotional intelligence” advocates have sought to develop a toolkit for the smarter deployment of emotions in organizations. Using social constructionist and psychoanalytic ideas, the author argues that the management of emotions is problematic and precarious. Some emotions may be contained or re-directed, but many arise from deeper unconscious sources and are impervious to learning. Two specific emotions, anxiety and love, are discussed.

Original languageEnglish
Pages (from-to)214-221
Number of pages8
JournalThe Learning Organization
Volume9
Issue number5
DOIs
Publication statusPublished - 1 Dec 2002

Keywords

  • Anxiety
  • Motivation
  • Organizational behaviour
  • Personnel psychology

ASJC Scopus subject areas

  • Education
  • Organizational Behavior and Human Resource Management

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