@inproceedings{daacdc1eb6d341d38d56ce2b56452b48,
title = "Designing for reflection on sender effort in close personal communication",
abstract = "Research has identified that people in close relationships value effort that is invested into the creation of digital messages. This paper explores the potential for communication systems to encourage reflection by revealing evidence of effort to message recipients, allowing for it to be appreciated. Focusing on text-based communication, we report findings from an exploratory study of three interface prototypes that probe users' reactions to the notion of revealing sender effort. We find that information about effort can foster empathy and appreciation by encouraging reflection over meaningful actions. However, designers of communication tools must address the issues of authenticity, controlled disclosure and cost in access if reflection on effort is to be valued. We consider how designers might negotiate these issues in future effort-sensitive communication technologies.",
keywords = "Close relationships, Communication, Effort, Reflection",
author = "Ryan Kelly and Daniel Gooch and Leon Watts",
year = "2018",
month = dec,
day = "4",
doi = "10.1145/3292147.3292174",
language = "English",
series = "ACM International Conference Proceeding Series",
publisher = "Association for Computing Machinery",
pages = "314--325",
editor = "Ann Morrison and George Buchanan and Jenny Waycott and Mark Billinghurst and Duncan Stevenson and J.H.-J. Choi and Mark Billinghurst and Ryan Kelly and Dana McKay and Artur Lugmayr",
booktitle = "Proceedings of the 30th Australian Computer-Human Interaction Conference, OzCHI 2018",
address = "USA United States",
note = "30th Australian Conference on Computer-Human Interaction, OzCHI 2018 ; Conference date: 04-12-2018 Through 07-12-2018",
}