Demanding by Design: Supporting Effortful Communication Practices in Close Personal Relationships

Ryan Kelly; Daniel Gooch; Bhagyashree Patil; Leon Watts

doi:10.1145/2998181.2998184

Demanding by Design: Supporting Effortful Communication Practices in Close Personal Relationships

Ryan Kelly, Daniel Gooch, Bhagyashree Patil, Leon Watts

Open University

Research output: Chapter or section in a book/report/conference proceeding › Chapter in a published conference proceeding

36 Citations (SciVal)

216 Downloads (Pure)

Abstract

The investment of effort into personal communication can be highly meaningful to people, and has particular significance for the mediation of close relationships. This paper presents qualities of effort investment that are seen to be valuable. Furthermore, we consider how these qualities might sensitise designers of communication technologies to the meaningfulness of effort. We report a qualitative study focusing on individual descriptions of meaningful effort invested into everyday correspondence. We encapsulate our findings in the form of five qualities that characterise valued effort: discretionary investment, personal craft, focused time, responsiveness to the recipient, and challenge to a sender’s capacities. Drawing on ideas generated in brainstorming sessions, we present two illustrative concepts for new communication technologies, highlighting how our findings can guide the creation of designed artefacts.

Original language	English
Title of host publication	CSCW '17 Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing
Publisher	Association for Computing Machinery
Pages	70-83
Number of pages	14
Volume	2017
ISBN (Electronic)	978-1-4503-4335-0
DOIs	https://doi.org/10.1145/2998181.2998184
Publication status	Published - 28 Feb 2017
Event	The 20th ACM Conference on Computer-Supported Cooperative Work and Social Computing - Portland, OR, USA United States Duration: 25 Feb 2017 → 1 Mar 2017 https://cscw.acm.org/2017/

Conference

Conference	The 20th ACM Conference on Computer-Supported Cooperative Work and Social Computing
Abbreviated title	CSCW 2017
Country/Territory	USA United States
City	Portland, OR
Period	25/02/17 → 1/03/17
Internet address	https://cscw.acm.org/2017/

Keywords

User Experience Design, Computer-Mediated Communication, Social Media, Online Communities, Qualitative Methods

Access to Document

10.1145/2998181.2998184

EffortfulPractices.PDF
© ACM, 2016. This is the author's version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing, http://dl.acm.org/citation.cfm?id=2818048
Accepted author manuscript, 2.51 MBLicence: Unspecified

Cite this

Demanding by Design: Supporting Effortful Communication Practices in Close Personal Relationships. / Kelly, Ryan; Gooch, Daniel; Patil, Bhagyashree et al.
CSCW '17 Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing. Vol. 2017 Association for Computing Machinery, 2017. p. 70-83.

Research output: Chapter or section in a book/report/conference proceeding › Chapter in a published conference proceeding

Kelly, R, Gooch, D, Patil, B & Watts, L 2017, Demanding by Design: Supporting Effortful Communication Practices in Close Personal Relationships. in CSCW '17 Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing. vol. 2017, Association for Computing Machinery, pp. 70-83, The 20th ACM Conference on Computer-Supported Cooperative Work and Social Computing , Portland, OR, USA United States, 25/02/17. https://doi.org/10.1145/2998181.2998184

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Demanding by Design: Supporting Effortful Communication Practices in Close Personal Relationships

Abstract

Conference

Keywords

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