Demanding by Design: Supporting Effortful Communication Practices in Close Personal Relationships

Ryan Kelly, Daniel Gooch, Bhagyashree Patil, Leon Watts

Research output: Chapter in Book/Report/Conference proceedingConference contribution

10 Citations (Scopus)
59 Downloads (Pure)

Abstract

The investment of effort into personal communication can be highly meaningful to people, and has particular significance for the mediation of close relationships. This paper presents qualities of effort investment that are seen to be valuable. Furthermore, we consider how these qualities might sensitise designers of communication technologies to the meaningfulness of effort. We report a qualitative study focusing on individual descriptions of meaningful effort invested into everyday correspondence. We encapsulate our findings in the form of five qualities that characterise valued effort: discretionary investment, personal craft, focused time, responsiveness to the recipient, and challenge to a sender’s capacities. Drawing on ideas generated in brainstorming sessions, we present two illustrative concepts for new communication technologies, highlighting how our findings can guide the creation of designed artefacts.
Original languageEnglish
Title of host publicationCSCW '17 Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing
PublisherAssociation for Computing Machinery
Pages70-83
Number of pages14
Volume2017
ISBN (Electronic)978-1-4503-4335-0
DOIs
Publication statusPublished - 28 Feb 2017
EventThe 20th ACM Conference on Computer-Supported Cooperative Work and Social Computing - Portland, OR, USA United States
Duration: 25 Feb 20171 Mar 2017
https://cscw.acm.org/2017/

Conference

ConferenceThe 20th ACM Conference on Computer-Supported Cooperative Work and Social Computing
Abbreviated titleCSCW 2017
CountryUSA United States
CityPortland, OR
Period25/02/171/03/17
Internet address

Keywords

  • User Experience Design, Computer-Mediated Communication, Social Media, Online Communities, Qualitative Methods

Cite this

Kelly, R., Gooch, D., Patil, B., & Watts, L. (2017). Demanding by Design: Supporting Effortful Communication Practices in Close Personal Relationships. In CSCW '17 Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing (Vol. 2017, pp. 70-83). Association for Computing Machinery. https://doi.org/10.1145/2998181.2998184