Crisis team setup for better improvisation

Jean Jaques Kohler, Emmanuel Fragniere

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

Major events and crises are becoming increasingly complex. In addition, emerging risk such as cyber risks, social engineering, social exclusion, must be addressed. On the other hand, we see that Business Continuity Plan protocols have changed little over time. They are based on logistical approaches that are mainly concerned with "physical" crisis management. In this paper, we want to emphasize the lack of scientific knowledge about the rules of composition of crisis teams and that a crisis team today has to deal with unforeseen crisis situations. In a recent research based on a qualitative survey of crisis experts and specialists, we developed the thesis that the constitution of crisis teams includes members that have very different experience profiles and furthermore not come from senior management positions. The reason for this is that most of these teams have to operate on an improvised basis today due to the complexity of modern crises. It is thus then important to set up an appropriate training and preparation phase once the crisis team is constituted. In this article, based on our field research and theory building we propose an original approach, adapted from Nonaka's SECI (Socialization, Externalization, Combination, Internationalization) model, to prepare the crisis team for better improvisation.

Original languageEnglish
Title of host publicationProceedings of the 30th European Safety and Reliability Conference and the 15th Probabilistic Safety Assessment and Management Conference
EditorsPiero Baraldi, Francesco Di Maio, Enrico Zio
Place of PublicationSingapore
PublisherResearch Publishing, Singapore
Pages1929-1936
Number of pages8
ISBN (Print)9789811485930
DOIs
Publication statusPublished - 2020
Event30th European Safety and Reliability Conference, ESREL 2020 and 15th Probabilistic Safety Assessment and Management Conference, PSAM15 2020 - Venice, Italy
Duration: 1 Nov 20205 Nov 2020

Publication series

NameProceedings of the 30th European Safety and Reliability Conference and the 15th Probabilistic Safety Assessment and Management Conference

Conference

Conference30th European Safety and Reliability Conference, ESREL 2020 and 15th Probabilistic Safety Assessment and Management Conference, PSAM15 2020
CountryItaly
CityVenice
Period1/11/205/11/20

Keywords

  • Crisis committee members
  • Crisis management
  • Improvisation
  • Orchestration
  • Qualitative survey
  • Resilience

ASJC Scopus subject areas

  • Safety, Risk, Reliability and Quality
  • Safety Research

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