How can we best explore the range of users' reactions when developing future technologies that may be controversial, such as personal healthcare systems? Our approach - ContraVision - uses futuristic videos, or other narrative forms, that convey either negative or positive aspects of the proposed technology for the same scenarios. We conducted a user study to investigate what range of responses the different versions elicited. Our findings show that the use of two systematically comparable representations of the same technology can elicit a wider spectrum of reactions than a single representation can. We discuss why this is so and the value of obtaining breadth in user feedback for potentially controversial technologies.
|Name||Conference on Human Factors in Computing Systems - Proceedings|
|Publisher||Association for Computing Machinery|
|Conference||28th Annual CHI Conference on Human Factors in Computing Systems, CHI 2010, April 10, 2010 - April 15, 2010|
|Country||USA United States|
|Period||1/04/10 → …|