Consumer evaluation in practice

Paul Stallard, Brenda Davis, Julie Hudson

Research output: Contribution to journalArticle

Abstract

Users of a community child and adolescent mental health service were surveyed, 3–4 weeks after their last contact, to determine their satisfaction with the service they received. High levels of overall satisfaction were obtained by general ratings, which tended to mask more specific critical comments to open‐ended questions suggesting ways in which the service could be improved. The resulting changes in service provision are identified, the general value of consumer surveys discussed and the need to include open‐ended questions in satisfaction surveys emphasized.

Original languageEnglish
Pages (from-to)291-295
Number of pages5
JournalJournal of Community & Applied Social Psychology
Volume2
Issue number4
DOIs
Publication statusPublished - Nov 1992

Keywords

  • Consumer evaluation
  • mental health
  • satisfaction

ASJC Scopus subject areas

  • Social Psychology
  • Sociology and Political Science

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