Constructing consumer responsibility: exploring the role of corporate communications

Robert Caruana, Andrew Crane

Research output: Contribution to journalArticle

87 Citations (Scopus)

Abstract

This article examines the role of corporations in constructing the nature, meaning and implications of 'consumer responsibility'. It draws on a theoretical framework that elaborates how objects, subjects and concepts are configured in organizational discourse. Using critical discourse analysis, it reveals how consumer responsibility is organized into meaningful cultural knowledge through corporate communications. The findings suggest that such communications rely on strategic juxtapositions that offer a morally unconflicting concept of consumer responsibility that is facilitative of market choice.

Original languageEnglish
Pages (from-to)1495-1519
Number of pages25
JournalOrganization Studies
Volume29
Issue number12
DOIs
Publication statusPublished - Dec 2008

Keywords

  • Consumer responsibility
  • Corporate communications
  • Corporate social responsibility
  • Discourse
  • Morality
  • Power
  • Responsible tourism

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