Conflict in commitment: What do professionals experience?

Research output: Chapter in Book/Report/Conference proceedingConference contribution

11 Citations (Scopus)

Abstract

This study focuses on how professionals experience commitment to their organisation (i.e. the professional service firm) and their client organization. More specifically, we discuss what happens to the commitment of professionals to their organization and the client organization when professionals face conflicting demands from both organizations. We identified three areas professionals experience conflict: expectations, obligations and operational issues. Our results show that professionals’ experience of commitment vary as they face different degrees of conflict, organizational support, and clarity in their work. Our results contribute to the existing literature by shedding a light on the commitment experiences of employees who work across boundaries with specific implications and discussion on how professional service firms should manage the expectations of their critical human capital i.e. professionals.
Original languageEnglish
Title of host publicationAcademy of Management Proceedings
EditorsGuclu Atinc
PublisherAcademy of Management
Pages901-914
Number of pages14
Volume57
Edition4
DOIs
Publication statusPublished - 9 Jul 2018

Keywords

  • conservation of resources theory
  • model of career change
  • occupational commitment
  • occupational turnover intentions
  • perceived organizational support
  • work–family conflict

ASJC Scopus subject areas

  • Applied Psychology
  • Strategy and Management
  • Organizational Behavior and Human Resource Management
  • Management of Technology and Innovation

Cite this

Swart, J., Van Rossenberg, Y., Yalabik, Z. Y., & Kinnie, N. (2018). Conflict in commitment: What do professionals experience? In G. Atinc (Ed.), Academy of Management Proceedings (4 ed., Vol. 57, pp. 901-914). Academy of Management. https://doi.org/10.5465/AMBPP.2018.12375abstract