Combating Decision Support Tool Performance Decay

Businesses are dynamic environments. If decision support tools do not evolve in line with the organisational requirements they risk suffering from performance decay. This may present as a decline in their use, or a reduction in the value they offer. In collaborationwith National Grid we address this challenge. Our research proposal is that decision support tools should be evaluated for the risk of performance decay. The results of this risk assessment should be used to develop management strategies. Where sustained performance of the existingdecision support tool is the preferred solution, a quality management system approach incorporating continuous improvement should be taken.