Collaborative web search in context: a study of tool use in everyday tasks

Ryan Kelly, Stephen J Payne

Research output: Contribution to conferencePaper

20 Citations (Scopus)
117 Downloads (Pure)

Abstract

Recent research efforts have led to the creation of a number of systems that provide specialised support for collaborative web search. However, the use of these tools has not been studied outside of the laboratory, and as collaborative search becomes increasingly commonplace in everyday life, there is a need to understand whether the support provided by collaborative search systems fits with real-world information seeking practices. In the present study, we deployed two collaborative search tools to pairs of searchers with genuine information needs. We report findings from in-depth interviews conducted after searchers had used their assigned system for an extended period of time. Our findings show how system features were used and appropriated in pursuit of collaboration, throwing light on the way in which collaborative search is conducted in quotidian settings. Theoretical and practical implications of the results are discussed.
Original languageEnglish
Pages807-819
Number of pages13
DOIs
Publication statusPublished - 19 Feb 2014
Event2014 ACM Conference on Computer Supported Cooperative Work - MD, Baltimore, USA United States
Duration: 15 Feb 201419 Feb 2014

Conference

Conference2014 ACM Conference on Computer Supported Cooperative Work
CountryUSA United States
CityBaltimore
Period15/02/1419/02/14

Keywords

  • Collaborative Search
  • Collaborative Information Seeking
  • Collaborative Software
  • human-computer interaction

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    Kelly, R., & Payne, S. J. (2014). Collaborative web search in context: a study of tool use in everyday tasks. 807-819. Paper presented at 2014 ACM Conference on Computer Supported Cooperative Work, Baltimore, USA United States. https://doi.org/10.1145/2531602.2531617