Challenges and Opportunities for the Design of Inclusive Digital Mental Health Tools: Understanding Culturally Diverse Young People's Experiences

Ewan Soubutts, Pranita Shrestha, Brittany Davidson, Chengcheng Qu, Charlotte Mindel, Aaron Sefi, Paul Marshall, Roisin McNaney

Research output: Chapter or section in a book/report/conference proceedingChapter in a published conference proceeding


Mental health issues affect approximately 13% of people aged 10-24 years old worldwide. In Western countries (e.g. USA, UK, Australia), mental health issues are particularly prominent in Culturally and Linguistically Diverse (CALD) individuals, yet they are disproportionately affected in relation to service provision. Despite demand, there is a significant lack of literature explicitly exploring the design of digital mental health tools for CALD populations. Our study engaged five professionals working in CALD mental health, to gain insights into challenges for service access and provision, and then engaged 41 CALD young people to explore their experiences. We contribute a set of unique insights into the barriers that CALD young people face when seeking help, and their needs for future digital mental health tools. We also provide design recommendations for future researchers on how they might better support the inclusion of CALD communities in the design of digital health tools.

Original languageEnglish
Title of host publicationCHI 2024 - Proceedings of the 2024 CHI Conference on Human Factors in Computing Sytems
EditorsFlorian Floyd Mueller, Penny Kyburz, Julie R. Williamson, Corina Sas, Max L. Wilson, Phoebe Toups Dugas, Irina Shklovski
Place of PublicationNew York, U. S. A.
PublisherAssociation for Computing Machinery
Number of pages16
ISBN (Electronic)9798400703300
Publication statusPublished - 11 May 2024
Event2024 CHI Conference on Human Factors in Computing Sytems, CHI 2024 - Hybrid, Honolulu, USA United States
Duration: 11 May 202416 May 2024

Publication series

NameConference on Human Factors in Computing Systems - Proceedings


Conference2024 CHI Conference on Human Factors in Computing Sytems, CHI 2024
Country/TerritoryUSA United States
CityHybrid, Honolulu


  • Cultural and linguistic diversity
  • Interview study
  • Mental health
  • socio-cultural factors
  • Survey

ASJC Scopus subject areas

  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design
  • Software

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