Cause-related marketing in the retail and finance sectors: An exploratory study of the determinants of cause selection and nonprofit alliances

C. Liston-Heyes, Gordon Liu

Research output: Contribution to journalArticle

33 Citations (Scopus)

Abstract

Firms devote increasing funds and resources to cause-related marketing (CRM). This report seeks to uncover some of the factors that explain how firms choose between competing social causes in the development of their CRM strategy. The behavior of firms traded on the London Stock Exchange is analyzed, by highlighting regularities and patterns in CRM activities. The rationales for the observed patterns are investigated through semistructured interviews with managers employed by UK-based nonprofit organizations, financial services, and retail firms. The authors identify, among other things, differences in the nature of the "selected" social causes, the length and geographical scope of the social campaigns, and the (CRM) strategies used to implement them. It is argued that these variations may reflect differences in the organizational legitimacy pressures experienced by firms in the retail and financial services sectors.
Original languageEnglish
Pages (from-to)77-101
Number of pages25
JournalNon-Profit and Voluntary Sector Quarterly
Volume39
Issue number1
DOIs
Publication statusPublished - 1 Feb 2010

Keywords

  • Sustainability
  • cause-related marketing
  • organizational legitimacy theory
  • nonprofit organizations
  • retail sector
  • financial services sector
  • corporate behavior

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