Call Centres and Human Resource Management

Nicholas Kinnie (Editor), Stephen Deery (Editor)

Research output: Book/ReportBook

15 Citations (Scopus)
Original languageEnglish
Place of PublicationBasingstoke, U. K.
PublisherPalgrave Macmillan
ISBN (Electronic)9780230288805
ISBN (Print)9781403913043
Publication statusPublished - 2003

Cite this

Kinnie, N., & Deery, S. (Eds.) (2003). Call Centres and Human Resource Management. Palgrave Macmillan.