Call centres and beyond: a thematic evaluation

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Original language	English
Pages (from-to)	3-13
Number of pages	11
Journal	Human Resource Management Journal
Volume	12
Issue number	4
DOIs	https://doi.org/10.1111/j.1748-8583.2002.tb00074.x
Publication status	Published - 2002

Access to Document

@article{25b2b422dd044bfbb29bb5f4479800f6,

title = "Call centres and beyond: a thematic evaluation",

author = "Nicholas Kinnie and S Deery",

year = "2002",

doi = "10.1111/j.1748-8583.2002.tb00074.x",

language = "English",

volume = "12",

pages = "3--13",

journal = "Human Resource Management Journal",

issn = "1748-8583",

publisher = "Wiley-Blackwell",

number = "4",

}