Call centre work: Taylorism with a facelift

Research output: Chapter or section in a book/report/conference proceeding › Chapter or section

1 Citation (SciVal)

Original language	English
Title of host publication	Re-Tayloring Management
Subtitle of host publication	Scientific Management a Century On
Publisher	Taylor and Francis
Pages	87-103
Number of pages	17
ISBN (Electronic)	9781317064459
ISBN (Print)	9781409450757
Publication status	Published - 1 Apr 2016

ASJC Scopus subject areas

@inbook{e4754f4a1cfa48dfb2bfbd556450f78a,

title = "Call centre work: Taylorism with a facelift",

author = "Shuchi Sinha and Yiannis Gabriel",

year = "2016",

month = apr,

day = "1",

language = "English",

isbn = "9781409450757",

pages = "87--103",

booktitle = "Re-Tayloring Management",

publisher = "Taylor and Francis",

address = "UK United Kingdom",

}