Call centre work: Taylorism with a facelift

Shuchi Sinha, Yiannis Gabriel

Research output: Chapter in Book/Report/Conference proceedingChapter

Original languageEnglish
Title of host publicationRe-Tayloring Management
Subtitle of host publicationScientific Management a Century On
PublisherTaylor and Francis
Pages87-103
Number of pages17
ISBN (Electronic)9781317064459
ISBN (Print)9781409450757
Publication statusPublished - 1 Apr 2016

ASJC Scopus subject areas

  • Economics, Econometrics and Finance(all)
  • Business, Management and Accounting(all)

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