Call Center Communication: Measurement Processes in Non-English Speaking

Jane Lockwood, Gail Forey, Neil Elias

Research output: Chapter or section in a book/report/conference proceeding › Book chapter

24 Citations (SciVal)

Original language	English
Title of host publication	English for Specific Purposes in Theory and Practice
Editors	Diane Belcher
Place of Publication	Michigan, U. S. A.
Publisher	Michigan State University Press
Pages	143-164
ISBN (Print)	9780472033843
Publication status	Published - 2009

Cite this

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title = "Call Center Communication: Measurement Processes in Non-English Speaking",

author = "Jane Lockwood and Gail Forey and Neil Elias",

year = "2009",

language = "English",

isbn = "9780472033843",

pages = "143--164",

editor = "Diane Belcher",

booktitle = "English for Specific Purposes in Theory and Practice",

publisher = "Michigan State University Press",

address = "USA United States",

}

TY - CHAP

T1 - Call Center Communication: Measurement Processes in Non-English Speaking

AU - Lockwood, Jane

AU - Forey, Gail

AU - Elias, Neil

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UR - https://www.scopus.com/pages/publications/105012687612

M3 - Book chapter

SN - 9780472033843

SP - 143

EP - 164

BT - English for Specific Purposes in Theory and Practice

A2 - Belcher, Diane

PB - Michigan State University Press

CY - Michigan, U. S. A.

ER -