Call Center Communication: Measurement Processes in Non-English Speaking

Jane Lockwood, Gail Forey, Neil Elias

Research output: Chapter in Book/Report/Conference proceedingChapter

Original languageEnglish
Title of host publicationEnglish for Specific Purposes in Theory and Practice
EditorsDiane Belcher
Place of PublicationMichigan, U. S. A.
PublisherMichigan State University Press
Pages143-164
ISBN (Print)9780472033843
Publication statusPublished - 2009

Cite this

Lockwood, J., Forey, G., & Elias, N. (2009). Call Center Communication: Measurement Processes in Non-English Speaking. In D. Belcher (Ed.), English for Specific Purposes in Theory and Practice (pp. 143-164). Michigan State University Press.