Call Center Communication: Measurement Processes in Non-English Speaking

Jane Lockwood, Gail Forey, Neil Elias

Research output: Chapter in Book/Report/Conference proceedingChapter

Original languageEnglish
Title of host publicationEnglish for Specific Purposes in Theory and Practice
EditorsDiane Belcher
Place of PublicationMichigan, U. S. A.
PublisherMichigan State University Press
ISBN (Print)9780472033843
Publication statusPublished - 2009

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