Building indicators of design quality

Jennifer Whyte, David Gann, Ammon Salter

Research output: Chapter or section in a book/report/conference proceedingChapter or section

3 Citations (SciVal)


Performance measurement has become a vitalpart of the machinery to improve practices inthe UK construction sector (Construction Task Force, 1998). The basis for most of the newapproaches to measurement has been adaptedfrom methods used in the manufacturingsector, with the main emphasis on processmanagement and logistics. Lessons have beendrawn from the literature on lean productionand Japanese approaches to qualitymanagement (Monden, 1983; Schonberger, 1982; Womack and Jones, 1996). This hasresulted in the introduction of a suite ofbenchmarking techniques and the developmentof key performance indicators (KPIs). The focushas primarily been on the measurement ofprocesses, in which headline indicators haveincluded metrics relating to time and cost ofproduction. Measurement associated with thequality of production has also been developedand implemented, with the focus on waste anddefects.

Original languageEnglish
Title of host publicationDesigning Better Building
Subtitle of host publicationQuality and Value in the Built Environment
PublisherTaylor and Francis
Number of pages11
ISBN (Electronic)9781134376995
ISBN (Print)0415315255
Publication statusPublished - 1 Jan 2004

ASJC Scopus subject areas

  • Engineering(all)
  • Arts and Humanities(all)
  • Social Sciences(all)


Dive into the research topics of 'Building indicators of design quality'. Together they form a unique fingerprint.

Cite this