Back to basics: Sharing goals and developing trust in global virtual teams

Robert Tucker, Niki Panteli

Research output: Chapter in Book/Report/Conference proceedingChapter

10 Citations (Scopus)

Abstract

There is a widely recognised view that trust is a vital requirement and a 'need to have' quality for effective virtual teams. Despite, however, this acknowledged importance of trust, only limited empirical research exists to date that explores the challenges of creating and developing trust relationships in the global business environment. This paper develops a theoretical framework for conceptualising trust development in this context by taking into account the role of shared goals and power dynamics. Based on data collected on eighteen global virtual teams, we challenge the prevailing assumption that global virtual team members experience swift trust. Within a business environment where conflict and power differentials prevail, building trust is not always a swift process. We find that the process of jointly constructing team goals holds significant value as it may provide the 'glue' to hold team members together long enough to enable trust development.
Original languageEnglish
Title of host publicationOrganizational Information Systems in the Context of Globalization
EditorsM. Korpela, R. Montealegre, A. Poulymenkou
PublisherSpringer
Pages85-98
Number of pages14
ISBN (Print)9781475761092
DOIs
Publication statusPublished - 2003
EventFIP TC8 & TC9 / WG8.2 & WG9.4 Working Conference on Information Systems Perspectives and Challenges in the Context of Globalization - Athens, Greece
Duration: 15 Jun 200317 Jun 2003

Publication series

NameIFIP — The International Federation for Information Processing
Volume126

Conference

ConferenceFIP TC8 & TC9 / WG8.2 & WG9.4 Working Conference on Information Systems Perspectives and Challenges in the Context of Globalization
CountryGreece
CityAthens
Period15/06/0317/06/03

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    Tucker, R., & Panteli, N. (2003). Back to basics: Sharing goals and developing trust in global virtual teams. In M. Korpela, R. Montealegre, & A. Poulymenkou (Eds.), Organizational Information Systems in the Context of Globalization (pp. 85-98). (IFIP — The International Federation for Information Processing; Vol. 126). Springer. https://doi.org/10.1007/978-0-387-35695-2_6