Assessing student satisfaction in transnational higher education

Stephen Wilkins, Melodena Stephens Balakrishnan

Research output: Contribution to journalArticle

  • 54 Citations

Abstract

Purpose – Given that there exists in the literature relatively little research into student experiences in transnational higher education, the purpose of this paper is to identify the determinants of student satisfaction at international branch campuses in the United Arab Emirates (UAE).

Design/methodology/approach – This quantitative study involved 247 undergraduate and postgraduate students at branch campuses in the UAE who completed a questionnaire using either hard copies or an online version.

Findings – It was found that levels of student satisfaction at UAE branch campuses were generally high. The factors that were most influential in determining whether or not a student at a UAE branch campus was satisfied overall with their institution were quality of lecturers, quality and availability of resources, and effective use of technology.

Research limitations/implications – Given that cultures, customs, traditions and social contexts vary considerably in different locations, the findings of this study are not generalisable across all international branch campuses globally.

Practical implications – The findings indicate that there remains scope for UAE branch campuses to further increase levels of student satisfaction. Managers might use the findings to review their own institution's performance, so that areas for improvement can be identified.

Originality/value – Given that the logit model developed had an 87.4 per cent success rate in predicting whether or not a student at a UAE branch campus was satisfied overall with their institution, this research has demonstrated the potential usefulness of logistic regression as a predictive and explanatory tool in education management.
LanguageEnglish
Pages143-156
Number of pages13
JournalInternational Journal of Educational Management
Volume27
Issue number2
DOIs
StatusPublished - Feb 2013

Fingerprint

United Arab Emirates
education
student
Culture, Customs
Student satisfaction
university teacher
logistics
manager
determinants
regression
questionnaire
methodology
management
resources
performance
Values
experience

Cite this

Assessing student satisfaction in transnational higher education. / Wilkins, Stephen; Balakrishnan, Melodena Stephens.

In: International Journal of Educational Management, Vol. 27, No. 2, 02.2013, p. 143-156.

Research output: Contribution to journalArticle

Wilkins, Stephen ; Balakrishnan, Melodena Stephens. / Assessing student satisfaction in transnational higher education. In: International Journal of Educational Management. 2013 ; Vol. 27, No. 2. pp. 143-156.
@article{a5d0fe5fa0274804a14df56e750bfb15,
title = "Assessing student satisfaction in transnational higher education",
abstract = "Purpose – Given that there exists in the literature relatively little research into student experiences in transnational higher education, the purpose of this paper is to identify the determinants of student satisfaction at international branch campuses in the United Arab Emirates (UAE).Design/methodology/approach – This quantitative study involved 247 undergraduate and postgraduate students at branch campuses in the UAE who completed a questionnaire using either hard copies or an online version.Findings – It was found that levels of student satisfaction at UAE branch campuses were generally high. The factors that were most influential in determining whether or not a student at a UAE branch campus was satisfied overall with their institution were quality of lecturers, quality and availability of resources, and effective use of technology.Research limitations/implications – Given that cultures, customs, traditions and social contexts vary considerably in different locations, the findings of this study are not generalisable across all international branch campuses globally.Practical implications – The findings indicate that there remains scope for UAE branch campuses to further increase levels of student satisfaction. Managers might use the findings to review their own institution's performance, so that areas for improvement can be identified.Originality/value – Given that the logit model developed had an 87.4 per cent success rate in predicting whether or not a student at a UAE branch campus was satisfied overall with their institution, this research has demonstrated the potential usefulness of logistic regression as a predictive and explanatory tool in education management.",
author = "Stephen Wilkins and Balakrishnan, {Melodena Stephens}",
year = "2013",
month = "2",
doi = "10.1108/09513541311297568",
language = "English",
volume = "27",
pages = "143--156",
journal = "International Journal of Educational Management",
issn = "0951-354X",
publisher = "Emerald Group Publishing Ltd.",
number = "2",

}

TY - JOUR

T1 - Assessing student satisfaction in transnational higher education

AU - Wilkins, Stephen

AU - Balakrishnan, Melodena Stephens

PY - 2013/2

Y1 - 2013/2

N2 - Purpose – Given that there exists in the literature relatively little research into student experiences in transnational higher education, the purpose of this paper is to identify the determinants of student satisfaction at international branch campuses in the United Arab Emirates (UAE).Design/methodology/approach – This quantitative study involved 247 undergraduate and postgraduate students at branch campuses in the UAE who completed a questionnaire using either hard copies or an online version.Findings – It was found that levels of student satisfaction at UAE branch campuses were generally high. The factors that were most influential in determining whether or not a student at a UAE branch campus was satisfied overall with their institution were quality of lecturers, quality and availability of resources, and effective use of technology.Research limitations/implications – Given that cultures, customs, traditions and social contexts vary considerably in different locations, the findings of this study are not generalisable across all international branch campuses globally.Practical implications – The findings indicate that there remains scope for UAE branch campuses to further increase levels of student satisfaction. Managers might use the findings to review their own institution's performance, so that areas for improvement can be identified.Originality/value – Given that the logit model developed had an 87.4 per cent success rate in predicting whether or not a student at a UAE branch campus was satisfied overall with their institution, this research has demonstrated the potential usefulness of logistic regression as a predictive and explanatory tool in education management.

AB - Purpose – Given that there exists in the literature relatively little research into student experiences in transnational higher education, the purpose of this paper is to identify the determinants of student satisfaction at international branch campuses in the United Arab Emirates (UAE).Design/methodology/approach – This quantitative study involved 247 undergraduate and postgraduate students at branch campuses in the UAE who completed a questionnaire using either hard copies or an online version.Findings – It was found that levels of student satisfaction at UAE branch campuses were generally high. The factors that were most influential in determining whether or not a student at a UAE branch campus was satisfied overall with their institution were quality of lecturers, quality and availability of resources, and effective use of technology.Research limitations/implications – Given that cultures, customs, traditions and social contexts vary considerably in different locations, the findings of this study are not generalisable across all international branch campuses globally.Practical implications – The findings indicate that there remains scope for UAE branch campuses to further increase levels of student satisfaction. Managers might use the findings to review their own institution's performance, so that areas for improvement can be identified.Originality/value – Given that the logit model developed had an 87.4 per cent success rate in predicting whether or not a student at a UAE branch campus was satisfied overall with their institution, this research has demonstrated the potential usefulness of logistic regression as a predictive and explanatory tool in education management.

UR - http://www.scopus.com/inward/record.url?scp=84874159583&partnerID=8YFLogxK

UR - http://dx.doi.org/10.1108/09513541311297568

U2 - 10.1108/09513541311297568

DO - 10.1108/09513541311297568

M3 - Article

VL - 27

SP - 143

EP - 156

JO - International Journal of Educational Management

T2 - International Journal of Educational Management

JF - International Journal of Educational Management

SN - 0951-354X

IS - 2

ER -