Analytical Assessment of Digitalisation Outcome Metrics in the UK Manufacturing Sector

For the implementation of digitalisation in an organisation to be defined as successful, industry stakeholders need to utilise the appropriate sets of metrics to evaluate digitalisation outcomes (Sjodin et al., 2018; Nwaiwu, Duduci and Chromjakova, 2020). Previous research on how companies implement digitalisation falls short on how to evaluate digitalisation outcomes (Ferreira, Fernandes and Ferreira, 2019; Ahel and Lingenau, 2020). Rasool et.al. (2022) comment that the benefits obtained from the adoption of digital technologies make it imperative for metrics that can reveal the gap between planning and execution in ways that can help organisations identify problems and areas of improvement.

This research aims to investigate the research question ‘how stakeholders in the industry perceive and prioritize the relevance of metrics in evaluating digitalization outcomes’ with a specific focus on the use of Business Process Automation (BPA) technologies as a case of digitalisation. According to a global survey of business leaders conducted by McKinsey in 2020, 66% of organisations across various sectors are either piloting or have already implemented solutions to automate at least one of their business processes. By analysing metrics for assessing implementation outcomes, the study delves into the efficiency, increased satisfaction, and productivity brought about by BPA adoption, ensuring competitiveness in today's dynamic business world.