An interactive exhibit to assist with understanding of project delays

Time, a dynamic concept, can be difficult to understand in static form. As a consequence, the proactive management and retrospective analysis of delays on construction projects can prove challenging using conventional methods. This can result in time overruns and the rejection of valid delay claims that can develop into dispute if they are not resolved. Disputes have a negative effect on the construction industry, but their occurrence, value, and duration are rising. This research aims to reduce the likelihood and severity of common delay disputes by providing a solution that aims to (1) assist with the proactive management of delays; and (2) improve the presentation of delay claim information. A detailed background study was undertaken that identified technological opportunities and modes of presentation as potential ways of overcoming the challenges associated with managing and analyzing delays. Two stages of assessment were then undertaken to determine the suitability and application of these findings. The first stage used a workshop with 50 construction adjudicators to determine the appropriateness of modes of presentation in assisting construction claims. The second stage developed the workshop findings with previous research and integrated modes of presentation with delay analysis. The output was an interactive exhibit that was assessed through a simulation based on case study data. The interactive exhibit is intended to support, not replace, traditional methods of delay analysis; however, the solution has difficulties with technology as well as the challenge of creating a holistic tool for both proactive management and retrospective analysis. It is perceived that the interactive exhibit will add most value to the resolution of construction delay claims, but that further investigation is required to validate the proposed concept before it is used in practice.