An exploration of relational customers' response to service failure

Research output: Contribution to journal › Article › peer-review

56 Citations (SciVal)

Original language	English
Pages (from-to)	64-72
Journal	Journal of Services Marketing
Volume	21
Issue number	1
DOIs	https://doi.org/10.1108/08876040710726301
Publication status	Published - 1 Jan 2007

Access to Document

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title = "An exploration of relational customers' response to service failure",

author = "Natalie Hedrick and Michael Beverland and Stella Minahan",

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