An exploration of relational customers' response to service failure

Natalie Hedrick, Michael Beverland, Stella Minahan

Research output: Contribution to journalArticle

41 Citations (Scopus)
Original languageEnglish
Pages (from-to)64-72
JournalJournal of Financial Services Marketing
Volume21
Issue number1
DOIs
Publication statusPublished - 1 Jan 2007

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