An exploration of relational customers' response to service failure

Natalie Hedrick, Michael Beverland, Stella Minahan

Research output: Contribution to journal › Article › peer-review

52 Citations (SciVal)

Original language	English
Pages (from-to)	64-72
Journal	Journal of Services Marketing
Volume	21
Issue number	1
DOIs	https://doi.org/10.1108/08876040710726301
Publication status	Published - 1 Jan 2007

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