An examination of computer-mediated communication for engineering-related tasks

This study aims to understand the course of communication media selection in cross-organizational engineering teams on high-tech product development. We argue that, although collaborative engineering tasks have been highly internationalized, communication media development for the pervasive global technological activities has not been sufficient, and thus when complex product design in connection with numerous technological issues is discussed on computer-mediated communication, the challenges can be more. This study conducted a multiple-case study approach, involving four case studies regarding inter-organizational collaborations on high-tech product developments. Participant observation was employed as the primary method of data collection, and extensive data was collected and analyzed. This research has found that high reliance on email communication among the participant organizations ultimately contributed to conflict occurrence, and the research findings for theoretical and practical implications are discussed.