An examination of computer-mediated communication for engineering-related tasks

Joyce Yi-Hui Lee, Niki Panteli

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

This study aims to understand the course of communication media selection in cross-organizational engineering teams on high-tech product development. We argue that, although collaborative engineering tasks have been highly internationalized, communication media development for the pervasive global technological activities has not been sufficient, and thus when complex product design in connection with numerous technological issues is discussed on computer-mediated communication, the challenges can be more. This study conducted a multiple-case study approach, involving four case studies regarding inter-organizational collaborations on high-tech product developments. Participant observation was employed as the primary method of data collection, and extensive data was collected and analyzed. This research has found that high reliance on email communication among the participant organizations ultimately contributed to conflict occurrence, and the research findings for theoretical and practical implications are discussed.
Original languageEnglish
Title of host publication43rd Hawaii International Conference on System Sciences (HICSS), 2010
PublisherIEEE
Pages3892-3901
Number of pages10
ISBN (Electronic)978-1-4244-5510-2
ISBN (Print)9781424455096
DOIs
Publication statusPublished - 11 Mar 2010
Event43rd Annual Hawaii International Conference on System Sciences, HICSS-43, January 5, 2010 - January 8, 2010 - Koloa, Kauai, HI, USA United States
Duration: 11 Mar 2010 → …

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
PublisherIEEE Computer Society

Conference

Conference43rd Annual Hawaii International Conference on System Sciences, HICSS-43, January 5, 2010 - January 8, 2010
CountryUSA United States
CityKoloa, Kauai, HI
Period11/03/10 → …

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  • Cite this

    Lee, J. Y-H., & Panteli, N. (2010). An examination of computer-mediated communication for engineering-related tasks. In 43rd Hawaii International Conference on System Sciences (HICSS), 2010 (pp. 3892-3901). [5428613] (Proceedings of the Annual Hawaii International Conference on System Sciences). IEEE. https://doi.org/10.1109/HICSS.2010.53