An ethological experiment to improve airport security gate process reliability: Understanding time perception and personal awareness of older adult travelers

Emmanuel Fragnière, Francesco Cimmino, Lionel Emery, Matthieu Héritier, Michael Kambly, Benjamin Nanchen, Randolf Ramseyer

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)
54 Downloads (Pure)

Abstract

This research project aims to improve the management and reliability of airport security gate procedures by redesigning passenger queues based on human ethology methodologies. While queues have been studied from many angles, a scientific contribution based on a human ethology approach proposing regulation of queue dynamics to improve security effectiveness seems to be novel. Queueing behaviors, observed in previous fieldwork, led to the hypothesis that queue structuring can have a positive impact on wait time perception. This hypothesis was operationalized, according to ethology experiment design, through a passenger queue simulation. The data collected (n=140) confirmed the hypothesis. Average perceived time was lower for passengers who put items to be X-rayed on the belt in a specified order, along with higher personal awareness compared to the usual case where no order is imposed. Although this research is exploratory, we have been able to provide airport security management with some practical insights.

Original languageEnglish
Title of host publication2017 2nd International Conference on System Reliability and Safety, ICSRS 2017
Place of PublicationU. S. A.
PublisherIEEE
Pages68-73
Number of pages6
Volume2018-January
ISBN (Electronic)9781538633229
DOIs
Publication statusPublished - 1 Feb 2018
Event2nd International Conference on System Reliability and Safety, ICSRS 2017 - Milan, Italy
Duration: 20 Dec 201722 Dec 2017

Conference

Conference2nd International Conference on System Reliability and Safety, ICSRS 2017
CountryItaly
CityMilan
Period20/12/1722/12/17

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Keywords

  • airport security
  • human ethology
  • operations and management
  • security management
  • systems simulation

ASJC Scopus subject areas

  • Safety, Risk, Reliability and Quality
  • Control and Optimization
  • Modelling and Simulation

Cite this

Fragnière, E., Cimmino, F., Emery, L., Héritier, M., Kambly, M., Nanchen, B., & Ramseyer, R. (2018). An ethological experiment to improve airport security gate process reliability: Understanding time perception and personal awareness of older adult travelers. In 2017 2nd International Conference on System Reliability and Safety, ICSRS 2017 (Vol. 2018-January, pp. 68-73). U. S. A.: IEEE. https://doi.org/10.1109/ICSRS.2017.8272799