An ethological experiment to improve airport security gate process reliability: Understanding time perception and personal awareness of older adult travelers

Emmanuel Fragnière; Francesco Cimmino; Lionel Emery; Matthieu Héritier; Michael Kambly; Benjamin Nanchen; Randolf Ramseyer

doi:10.1109/ICSRS.2017.8272799

An ethological experiment to improve airport security gate process reliability: Understanding time perception and personal awareness of older adult travelers

Emmanuel Fragnière, Francesco Cimmino, Lionel Emery, Matthieu Héritier, Michael Kambly, Benjamin Nanchen, Randolf Ramseyer

HES-SO University of Applied Sciences and Arts Western Switzerland

Research output: Chapter or section in a book/report/conference proceeding › Chapter in a published conference proceeding

1 Citation (SciVal)

124 Downloads (Pure)

Abstract

This research project aims to improve the management and reliability of airport security gate procedures by redesigning passenger queues based on human ethology methodologies. While queues have been studied from many angles, a scientific contribution based on a human ethology approach proposing regulation of queue dynamics to improve security effectiveness seems to be novel. Queueing behaviors, observed in previous fieldwork, led to the hypothesis that queue structuring can have a positive impact on wait time perception. This hypothesis was operationalized, according to ethology experiment design, through a passenger queue simulation. The data collected (n=140) confirmed the hypothesis. Average perceived time was lower for passengers who put items to be X-rayed on the belt in a specified order, along with higher personal awareness compared to the usual case where no order is imposed. Although this research is exploratory, we have been able to provide airport security management with some practical insights.

Original language	English
Title of host publication	2017 2nd International Conference on System Reliability and Safety, ICSRS 2017
Place of Publication	U. S. A.
Publisher	IEEE
Pages	68-73
Number of pages	6
Volume	2018-January
ISBN (Electronic)	9781538633229
DOIs	https://doi.org/10.1109/ICSRS.2017.8272799
Publication status	Published - 1 Feb 2018
Event	2nd International Conference on System Reliability and Safety, ICSRS 2017 - Milan, Italy Duration: 20 Dec 2017 → 22 Dec 2017

Conference

Conference	2nd International Conference on System Reliability and Safety, ICSRS 2017
Country/Territory	Italy
City	Milan
Period	20/12/17 → 22/12/17

Keywords

airport security
human ethology
operations and management
security management
systems simulation

ASJC Scopus subject areas

Safety, Risk, Reliability and Quality
Control and Optimization
Modelling and Simulation

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10.1109/ICSRS.2017.8272799

Fragniere_Ethological_ICSRS2017
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Cite this

Fragnière, E., Cimmino, F., Emery, L., Héritier, M., Kambly, M., Nanchen, B., & Ramseyer, R. (2018). An ethological experiment to improve airport security gate process reliability: Understanding time perception and personal awareness of older adult travelers. In 2017 2nd International Conference on System Reliability and Safety, ICSRS 2017 (Vol. 2018-January, pp. 68-73). IEEE. https://doi.org/10.1109/ICSRS.2017.8272799

An ethological experiment to improve airport security gate process reliability: Understanding time perception and personal awareness of older adult travelers. / Fragnière, Emmanuel; Cimmino, Francesco; Emery, Lionel et al.
2017 2nd International Conference on System Reliability and Safety, ICSRS 2017. Vol. 2018-January U. S. A.: IEEE, 2018. p. 68-73.

Research output: Chapter or section in a book/report/conference proceeding › Chapter in a published conference proceeding

Fragnière, E, Cimmino, F, Emery, L, Héritier, M, Kambly, M, Nanchen, B & Ramseyer, R 2018, An ethological experiment to improve airport security gate process reliability: Understanding time perception and personal awareness of older adult travelers. in 2017 2nd International Conference on System Reliability and Safety, ICSRS 2017. vol. 2018-January, IEEE, U. S. A., pp. 68-73, 2nd International Conference on System Reliability and Safety, ICSRS 2017, Milan, Italy, 20/12/17. https://doi.org/10.1109/ICSRS.2017.8272799

Fragnière E, Cimmino F, Emery L, Héritier M, Kambly M, Nanchen B et al. An ethological experiment to improve airport security gate process reliability: Understanding time perception and personal awareness of older adult travelers. In 2017 2nd International Conference on System Reliability and Safety, ICSRS 2017. Vol. 2018-January. U. S. A.: IEEE. 2018. p. 68-73 doi: 10.1109/ICSRS.2017.8272799

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An ethological experiment to improve airport security gate process reliability: Understanding time perception and personal awareness of older adult travelers

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ASJC Scopus subject areas

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