Abstract
AIMS: This study aimed to explore the perceptions of Meals on Wheels (MoWs) service users (SUs), and people who refer them to MoWs ('referrers'), with accessing and commencing the service in England, the barriers that might hinder service uptake, and what information would be valued when considering accessing the service.
METHODS: Semistructured interviews were conducted in May-July 2022 with seven SUs and 21 referrers, recruited from four MoWs providers across England. Data were analysed using inductive thematic analysis.
RESULTS: Participants indicated various pathways into the service, but referrers (family members) were more likely to be the ones enquiring about, and commencing, MoWs for SUs. Once an enquiry about MoWs had been made, the service was perceived as straightforward to set up. However, existing preconceptions and stereotypes were perceived to act as barriers to accessing MoWs. Information that participants deemed important to have available when deciding on whether to access MoWs related to the meals, the specific services provided, the reliability and flexibility of delivery and the cost of services.
CONCLUSION: These findings could inform MoWs service providers' public awareness strategies about MoWs, to facilitate referrals to the service for adults with care and support needs.
PATIENT OR PUBLIC CONTRIBUTION: An advisory group of people with lived experience of MoWs (users of the service and their family referrers) extensively discussed the findings of the research and advised on the implications and future dissemination steps.
| Original language | English |
|---|---|
| Article number | e13943 |
| Number of pages | 8 |
| Journal | Health Expectations |
| Volume | 27 |
| Issue number | 1 |
| Early online date | 19 Dec 2023 |
| DOIs | |
| Publication status | Published - 28 Feb 2024 |
Bibliographical note
© 2023 The Authors. Health Expectations published by John Wiley & Sons Ltd.Data Availability Statement
The interview guides used to collect data, as well as processed data, are available in the supplementary material of this article. Other data that support the findings of this study are available from the corresponding author upon reasonable request.Acknowledgements
The authors would like to thank the managers of the participating Meals on Wheels services, who facilitated recruitment, and all participants for sharing their experiences with the authors. This report is independent research by the National Institute for Health Research School for Social Care Research. The views expressed in this publication are those of the authors and not necessarily those of the NIHR SSCR, the National Institute for Health Research or the Department of Health and Social Care.Keywords
- Humans
- Qualitative Research
- England
- Female
- Male
- Interviews as Topic
- Referral and Consultation
- Adult
- Middle Aged
- Health Services Accessibility
- Meals/psychology