A Quality Framework For Web Site Quality: User Satisfaction And Quality Assurance

B Kelly, R Vidgen

    Research output: Contribution to conferencePosterpeer-review

    8 Citations (SciVal)
    170 Downloads (Pure)

    Abstract

    Web site developers should make use of a range of standards and best practices to ensure their Web sites are functional, widely accessible and interoperable. However in practice many Web sites fail to achieve such goals. This short paper describes how a Web site quality assessment method (E-Qual) might be used in conjunction with a lightweight quality assurance framework (QA Focus) to provide a rounded view of Web site quality that takes account of user and supplier perspectives.
    Original languageEnglish
    Pages930-931
    Number of pages2
    Publication statusPublished - 31 May 2005
    EventWWW 2005 - Chiba, Japan
    Duration: 1 May 2005 → …

    Conference

    ConferenceWWW 2005
    Country/TerritoryJapan
    CityChiba
    Period1/05/05 → …

    Keywords

    • Best practices
    • Quality assurance
    • Web site quality
    • Standards

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