A Quality Framework For Web Site Quality: User Satisfaction And Quality Assurance

B Kelly, R Vidgen

Research output: Contribution to conferencePoster

5 Citations (Scopus)
95 Downloads (Pure)

Abstract

Web site developers should make use of a range of standards and best practices to ensure their Web sites are functional, widely accessible and interoperable. However in practice many Web sites fail to achieve such goals. This short paper describes how a Web site quality assessment method (E-Qual) might be used in conjunction with a lightweight quality assurance framework (QA Focus) to provide a rounded view of Web site quality that takes account of user and supplier perspectives.
Original languageEnglish
Pages930-931
Number of pages2
Publication statusPublished - May 2005
EventWWW 2005 - Chiba, Japan
Duration: 1 May 2005 → …

Conference

ConferenceWWW 2005
CountryJapan
CityChiba
Period1/05/05 → …

Keywords

  • Best practices
  • Quality assurance
  • Web site quality
  • Standards

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  • Cite this

    Kelly, B., & Vidgen, R. (2005). A Quality Framework For Web Site Quality: User Satisfaction And Quality Assurance. 930-931. Poster session presented at WWW 2005, Chiba, Japan.