A Quality Framework For Web Site Quality: User Satisfaction And Quality Assurance

B Kelly; R Vidgen

A Quality Framework For Web Site Quality: User Satisfaction And Quality Assurance

B Kelly, R Vidgen

UKOLN

Research output: Contribution to conference › Poster › peer-review

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Abstract

Web site developers should make use of a range of standards and best practices to ensure their Web sites are functional, widely accessible and interoperable. However in practice many Web sites fail to achieve such goals. This short paper describes how a Web site quality assessment method (E-Qual) might be used in conjunction with a lightweight quality assurance framework (QA Focus) to provide a rounded view of Web site quality that takes account of user and supplier perspectives.

Original language	English
Pages	930-931
Number of pages	2
Publication status	Published - 31 May 2005
Event	WWW 2005 - Chiba, Japan Duration: 1 May 2005 → …

Conference

Conference	WWW 2005
Country/Territory	Japan
City	Chiba
Period	1/05/05 → …

Keywords

Best practices
Quality assurance
Web site quality
Standards

Access to Document

Pos716 kellySubmitted manuscript, 407 KBLicence: Unspecified

Cite this

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abstract = "Web site developers should make use of a range of standards and best practices to ensure their Web sites are functional, widely accessible and interoperable. However in practice many Web sites fail to achieve such goals. This short paper describes how a Web site quality assessment method (E-Qual) might be used in conjunction with a lightweight quality assurance framework (QA Focus) to provide a rounded view of Web site quality that takes account of user and supplier perspectives.",

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AU - Vidgen, R

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N2 - Web site developers should make use of a range of standards and best practices to ensure their Web sites are functional, widely accessible and interoperable. However in practice many Web sites fail to achieve such goals. This short paper describes how a Web site quality assessment method (E-Qual) might be used in conjunction with a lightweight quality assurance framework (QA Focus) to provide a rounded view of Web site quality that takes account of user and supplier perspectives.

AB - Web site developers should make use of a range of standards and best practices to ensure their Web sites are functional, widely accessible and interoperable. However in practice many Web sites fail to achieve such goals. This short paper describes how a Web site quality assessment method (E-Qual) might be used in conjunction with a lightweight quality assurance framework (QA Focus) to provide a rounded view of Web site quality that takes account of user and supplier perspectives.

KW - Best practices

KW - Quality assurance

KW - Web site quality

KW - Standards

UR - http://www.ukoln.ac.uk/web-focus/papers/www2005/

UR - http://www.www2005.org/cdrom/docs/p930.pdf

UR - http://ukwebfocus.wordpress.com/papers/a-quality-framework-for-web-site-quality-user-satisfaction-and-quality-assurance/

M3 - Poster

SP - 930

EP - 931

T2 - WWW 2005

Y2 - 1 May 2005

ER -

A Quality Framework For Web Site Quality: User Satisfaction And Quality Assurance

Abstract

Conference

Keywords

Access to Document

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