A pragmatic approach to IS development and socio-technical evaluation

S. Madsen, R. Vidgen

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)

Abstract

This paper provides an action research account of why and how UML use cases and socio-technical analysis were combined and used to support the development of an information system, using Multiview/WISDM as the framework of ideas. Significant learning points from, and the motivation for, the research is that a focus on task satisfaction and socio-technical evaluation, rather than on the broader concept of job satisfaction and a full, traditional socio-technical analysis, was more acceptable in practice as it related more clearly to the IS domain. The paper presents a socio-technical evaluation (STE) process, reflects on its application to a particular web-based project, and makes recommendations for its use in future ISD projects. The STE process consists of a task satisfaction survey (TSS), which draws on use cases as a template for investigating users' perceptions of task efficiency, effectiveness, and enjoyment, supported by qualitative interviews in order to systematically identify, verify, and discuss the users' problems and improvement proposals before and after IT implementation. The use cases constitute the context-specific, development-oriented link between the work system, systems development, and the STE process, which in turn helps ensure that the main goal of supporting and improving the work system through continuous development and deployment of an IT system is kept in mind.
Original languageEnglish
Title of host publication17th European Conference on Information Systems, ECIS 2009
Publication statusPublished - 2009
EventEuropean Conference on Information Systems - Verona, Italy
Duration: 7 Jun 20099 Jun 2009

Conference

ConferenceEuropean Conference on Information Systems
CountryItaly
CityVerona
Period7/06/099/06/09

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  • Cite this

    Madsen, S., & Vidgen, R. (2009). A pragmatic approach to IS development and socio-technical evaluation. In 17th European Conference on Information Systems, ECIS 2009