A longitudinal study of a system integration in a SME manufacturing process

The purpose of this paper is to examine a user's interaction with multiple new systems implemented in a manufacturing firm over time. Multiple interconnected systems were implemented during the period of data collection, requiring multiple organisational processes to undergo a change. The authors took a qualitative, longitudinal single case study approach. The preliminary findings suggest the two types of users; the office and production workers, illustrate different pathways of diffusion. The individually- and system-based affordances largely influence this pathway of diffusion, altering the technological affordance gap throughout the time of the system's adoption and diffusion.