A longitudinal study of a system integration in a SME manufacturing process

Research output: Contribution to conferencePaperpeer-review


The purpose of this paper is to examine a user's interaction with multiple new systems implemented in a manufacturing firm over time. Multiple interconnected systems were implemented during the period of data collection, requiring multiple organisational processes to undergo a change. The authors took a qualitative, longitudinal single case study approach. The preliminary findings suggest the two types of users; the office and production workers, illustrate different pathways of diffusion. The individually- and system-based affordances largely influence this pathway of diffusion, altering the technological affordance gap throughout the time of the system's adoption and diffusion.
Original languageEnglish
Number of pages10
Publication statusPublished - 4 Jul 2023
Event30th EurOMA Conference - KU Leuven, Leuven, Belgium
Duration: 3 Jul 20235 Jul 2023
Conference number: 30


Conference30th EurOMA Conference
Abbreviated titleEurOMA2023
Internet address


  • Longitudinal study
  • Technology assimilation
  • Digital manufacturting


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