Patient preferences for the provision of NHS medicines helpline services

Project: Research-related funding

Project Details

Layman's description

Four of every ten patients who go home from hospital have a problem with their medicines. Medicines helplines let these patients telephone a pharmacist for help, which keeps them safe. However, most patients who need to use a helpline don’t call.

This project will find out what changes to the way helplines are run will make patients more likely to call. For example, would they prefer longer opening hours or a faster answer? We will analyse answers to a survey using mathematics to find out what patients value most.

These results will allow the NHS to improve the design of medicines helplines to help more people.
Short title5000
StatusFinished
Effective start/end date1/06/2030/09/21

UN Sustainable Development Goals

In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This project contributes towards the following SDG(s):

  • SDG 3 - Good Health and Well-being

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