My research focuses on healthcare operations management and service operations, with particular emphasis on digital transformation in healthcare delivery. I employ mixed-methods approaches to examine how operational decisions and technological innovations influence both service efficiency and patient outcomes. My work involves close collaboration with healthcare organisations to ensure research generates both academic knowledge and practical impact. Current research examines the integration of digital health technologies, service delivery improvement, and the design of effective healthcare operations systems.

I teach across operations management and supply chain management areas at undergraduate and postgraduate levels. My teaching emphasises integrating theoretical foundations with practical applications through interactive learning methods, including interactive games, case studies, fieldwork, and real-world examples. I am committed to developing students' analytical capabilities and critical thinking skills, helping them understand how operations principles apply across diverse service and manufacturing contexts.

I welcome enquiries from prospective PhD students interested in healthcare operations management, service operations, digital transformation, and customer engagement. I am particularly keen to supervise research that combines rigorous analytical methods with real-world impact. Ideal candidates would demonstrate strong research motivation, analytical skills, and interest in empirical research approaches, both quantitative and qualitative.