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Research Output 2016 2018

  • 3 Paper
  • 3 Other contribution
  • 2 Featured article
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Paper
2018
Procurement
Social capital
Expertise
Service provider
Buyer-supplier relationships
2016

Towards a typology of professional service operations: Implications for quality management

Kalra, T. & Cousins, P. D. 19 Apr 2016 10 p.

Research output: Contribution to conferencePaper

Quality management
Service operations
Professional services
Conceptual framework
Homogeneity