Emmanuel Fragniere

Dr

19982019
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Research Output 1998 2019

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Conference contribution
2019

A Critical Incident Drill Based on Service Design to Improve Digitization Acceptance of Processes in Air Traffic Management an Organizational Test Conducted at Skyguide Involving an External IT Provider

Fragniere, E., Ramseyer, R. & Bomme, P., 11 Apr 2019, Proceedings - 2018 3rd International Conference on System Reliability and Safety, ICSRS 2018. IEEE, p. 104-108 5 p. 8688873

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Using Phenomenology to Assess Risk Perception of a New Technology in Public Transportation the Case of the Autonomous Vehicles as Mobility as a Service (MaaS) in Switzerland

Ramseyer, R., Cimmino, F., Emery, L., Grezes, S., Grezes, V., Nanchen, B., Simon, E. & Fragniere, E., 11 Apr 2019, Proceedings - 2018 3rd International Conference on System Reliability and Safety, ICSRS 2018. IEEE, p. 289-293 5 p. 8688840

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2018
1 Citation (Scopus)

An ethological experiment to improve airport security gate process reliability: Understanding time perception and personal awareness of older adult travelers

Fragnière, E., Cimmino, F., Emery, L., Héritier, M., Kambly, M., Nanchen, B. & Ramseyer, R., 1 Feb 2018, 2017 2nd International Conference on System Reliability and Safety, ICSRS 2017. U. S. A.: IEEE, Vol. 2018-January. p. 68-73 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
Airport security
Queue
Experiment
Experiments
Queueing

An “à la Ansoff Weak Signal” Feedforward Control for Pharmaceutical Distribution: A pilot study on standard operating procedure for managing customer complaints

Glassey, D., Metz, J-C. & Fragniere, E., 14 Apr 2018, 2018 7th International Conference on Industrial Technology and Management (ICITM). p. 130-135 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Detecting Customer Queue “at-risk” Behaviors Based on Ethograms to Minimize Overall Service Dissatisfaction

Dubosson, M., Fragnière, E., Junod, N. & Willaerts, B., 16 Jun 2018, International Conference on Service-Oriented Computing (ICSOC), 2017: Service-Oriented Computing – ICSOC 2017 Workshops. Braubach, L. (ed.). Cham, Switzerland: Springer Verlag, p. 18-29 12 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 10797 ).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
Queue
Customers
Minimise
Feedforward control
Airports
2017
2 Citations (Scopus)

Using ethological approaches to understand skiers’ behavior in cable cars queues in order to improve overall satisfaction: an empirical study conducted in the swiss alps

Fragnière, E., Gaillet, V., Nanchen, B. & Ramseyer, R., 2017, Exploring Services Science - 8th International Conference, IESS 2017, Proceedings. Drăgoicea, M. & Cavallari, M. (eds.). Germany: Springer Verlag, p. 421-430 10 p. (Lecture Notes in Business Information Processing; vol. 279).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Cable
Empirical Study
Queue
Cables
Railroad cars
2014

A service production planning model integrating human risk factors

Cao, N. V. & Fragniere, E., 2014, Next generation supply chains: Trends and opportunities.

Research output: Chapter in Book/Report/Conference proceedingConference contribution