If you made any changes in Pure these will be visible here soon.

Research Output 1998 2019

Filter
Conference contribution
2019

A Critical Incident Drill Based on Service Design to Improve Digitization Acceptance of Processes in Air Traffic Management an Organizational Test Conducted at Skyguide Involving an External IT Provider

Fragniere, E., Ramseyer, R. & Bomme, P., 11 Apr 2019, Proceedings - 2018 3rd International Conference on System Reliability and Safety, ICSRS 2018. IEEE, p. 104-108 5 p. 8688873

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Fieldwork Analysis of Figurants' Involvement in an Airplane Crash Simulation in Order to Improve the Realism of the Exercise

Fragniere, E., Nanchen, B., Ramseyer, R., Kuonen, P., Larpin, B. & Roh Rolf Wilk, P. Y., 13 May 2019, 019 8th International Conference on Industrial Technology and Management, ICITM 2019. IEEE, p. 147-151 5 p. 8710695. (Proceedings of 2019 8th International Conference on Industrial Technology and Management, ICITM 2019).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Using Phenomenology to Assess Risk Perception of a New Technology in Public Transportation the Case of the Autonomous Vehicles as Mobility as a Service (MaaS) in Switzerland

Ramseyer, R., Cimmino, F., Emery, L., Grezes, S., Grezes, V., Nanchen, B., Simon, E. & Fragniere, E., 11 Apr 2019, Proceedings - 2018 3rd International Conference on System Reliability and Safety, ICSRS 2018. IEEE, p. 289-293 5 p. 8688840

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2018
1 Citation (Scopus)
40 Downloads (Pure)

An ethological experiment to improve airport security gate process reliability: Understanding time perception and personal awareness of older adult travelers

Fragnière, E., Cimmino, F., Emery, L., Héritier, M., Kambly, M., Nanchen, B. & Ramseyer, R., 1 Feb 2018, 2017 2nd International Conference on System Reliability and Safety, ICSRS 2017. U. S. A.: IEEE, Vol. 2018-January. p. 68-73 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
Airport security
Queue
Experiment
Experiments
Queueing

An “à la Ansoff Weak Signal” Feedforward Control for Pharmaceutical Distribution: A pilot study on standard operating procedure for managing customer complaints

Glassey, D., Metz, J-C. & Fragniere, E., 14 Apr 2018, 2018 7th International Conference on Industrial Technology and Management (ICITM). p. 130-135 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

25 Downloads (Pure)

Detecting Customer Queue “at-risk” Behaviors Based on Ethograms to Minimize Overall Service Dissatisfaction

Dubosson, M., Fragnière, E., Junod, N. & Willaerts, B., 16 Jun 2018, International Conference on Service-Oriented Computing (ICSOC), 2017: Service-Oriented Computing – ICSOC 2017 Workshops. Braubach, L. (ed.). Cham, Switzerland: Springer Verlag, p. 18-29 12 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 10797 ).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
Queue
Customers
Minimise
Feedforward control
Airports
2017
2 Citations (Scopus)

Using ethological approaches to understand skiers’ behavior in cable cars queues in order to improve overall satisfaction: an empirical study conducted in the swiss alps

Fragnière, E., Gaillet, V., Nanchen, B. & Ramseyer, R., 2017, Exploring Services Science - 8th International Conference, IESS 2017, Proceedings. Drăgoicea, M. & Cavallari, M. (eds.). Germany: Springer Verlag, p. 421-430 10 p. (Lecture Notes in Business Information Processing; vol. 279).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Cable
Empirical Study
Queue
Cables
Railroad cars
2014

A service production planning model integrating human risk factors

Cao, N. V. & Fragniere, E., 2014, Next generation supply chains: Trends and opportunities.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2010

Conjoint analysis experimental design for services involving multiple options

Fragniere, E., Javanmardi, N. & Moresino, F., 15 Oct 2010, Proceedings of 2010 IEEE International Conference on Service Operations and Logistics, and Informatics, SOLI 2010. p. 1-6 6 p. 5551625. (Proceedings of 2010 IEEE International Conference on Service Operations and Logistics, and Informatics, SOLI 2010).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2009
3 Citations (Scopus)

Services pricing: A shared grid case study

Abdennadher, N., Agrawal, A., Fragnière, E. & Moresino, F., 19 Nov 2009, 2009 IEEE/INFORMS International Conference on Service Operations, Logistics and Informatics, SOLI 2009. p. 323-328 6 p. 5203953. (2009 IEEE/INFORMS International Conference on Service Operations, Logistics and Informatics, SOLI 2009).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2008
2 Citations (Scopus)

Elements of perception regarding the implementation of ERP systems in Swiss SMEs

Equey, C. & Fragnière, E., 1 Dec 2008, Proceedings of the 1st Int. Joint Workshop on Technologies for Collaborative Business Processes and Management of Enterprise Information Systems TCoB and MEIS 2007, In Conjunction with ICEIS 2007. p. 43-51 9 p. (Proceedings of the 1st Int. Joint Workshop on Technologies for Collaborative Business Processes and Management of Enterprise Information Systems TCoB and MEIS 2007, In Conjunction with ICEIS 2007).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

4 Citations (Scopus)

The concept of shadow price to monetarize the intangible value of expertise

Fragniere, E., Heitz, C. & Moresino, F., 25 Nov 2008, Proceedings of 2008 IEEE International Conference on Service Operations and Logistics, and Informatics, IEEE/SOLI 2008. p. 1736-1741 6 p. 4682809. (Proceedings of 2008 IEEE International Conference on Service Operations and Logistics, and Informatics, IEEE/SOLI 2008; vol. 2).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2006
3 Citations (Scopus)

A control system designed to address the intangible nature of service risks

Dubosson, M., Fragnière, E. & Milliet, B., 1 Dec 2006, 2006 IEEE International Conference on Service Operations and Logistics, and Informatics, SOLI 2006. p. 90-95 6 p. 1700843. (2006 IEEE International Conference on Service Operations and Logistics, and Informatics, SOLI 2006).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2001
1 Citation (Scopus)

Exploiting nonlinear structures of computational general equilibrium models

Condevaux-Lanloy, C., Epelly, O. & Fragnière, E., 1 Jan 2001, Numerical Analysis and Its Applications - 2nd International Conference, NAA 2000, Revised Papers. Vulkov, L., Yalamov, P. & Waniewski, J. (eds.). Springer Verlag, p. 214-221 8 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 1988).

Research output: Chapter in Book/Report/Conference proceedingConference contribution