19982019

Research output per year

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Research Output

2019

A Critical Incident Drill Based on Service Design to Improve Digitization Acceptance of Processes in Air Traffic Management an Organizational Test Conducted at Skyguide Involving an External IT Provider

Fragniere, E., Ramseyer, R. & Bomme, P., 11 Apr 2019, Proceedings - 2018 3rd International Conference on System Reliability and Safety, ICSRS 2018. IEEE, p. 104-108 5 p. 8688873

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Fieldwork Analysis of Figurants' Involvement in an Airplane Crash Simulation in Order to Improve the Realism of the Exercise

Fragniere, E., Nanchen, B., Ramseyer, R., Kuonen, P., Larpin, B. & Roh Rolf Wilk, P. Y., 13 May 2019, 019 8th International Conference on Industrial Technology and Management, ICITM 2019. IEEE, p. 147-151 5 p. 8710695. (Proceedings of 2019 8th International Conference on Industrial Technology and Management, ICITM 2019).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Using Phenomenology to Assess Risk Perception of a New Technology in Public Transportation the Case of the Autonomous Vehicles as Mobility as a Service (MaaS) in Switzerland

Ramseyer, R., Cimmino, F., Emery, L., Grezes, S., Grezes, V., Nanchen, B., Simon, E. & Fragniere, E., 11 Apr 2019, Proceedings - 2018 3rd International Conference on System Reliability and Safety, ICSRS 2018. IEEE, p. 289-293 5 p. 8688840

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2018

An ethological experiment to improve airport security gate process reliability: Understanding time perception and personal awareness of older adult travelers

Fragnière, E., Cimmino, F., Emery, L., Héritier, M., Kambly, M., Nanchen, B. & Ramseyer, R., 1 Feb 2018, 2017 2nd International Conference on System Reliability and Safety, ICSRS 2017. U. S. A.: IEEE, Vol. 2018-January. p. 68-73 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
1 Citation (Scopus)
54 Downloads (Pure)

An “à la Ansoff Weak Signal” Feedforward Control for Pharmaceutical Distribution: A pilot study on standard operating procedure for managing customer complaints

Glassey, D., Metz, J-C. & Fragniere, E., 14 Apr 2018, 2018 7th International Conference on Industrial Technology and Management (ICITM). p. 130-135 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Combining Behavioral Approaches with Techno-Economic Energy Models: Dealing with the Coupling Non-Linearity Issue

Moresino, F. & Fragniere, E., 7 Jul 2018, In : Energies. 11, 7, p. 1-14 14 p., 1787.

Research output: Contribution to journalArticle

Open Access
1 Citation (Scopus)

Detecting Customer Queue “at-risk” Behaviors Based on Ethograms to Minimize Overall Service Dissatisfaction

Dubosson, M., Fragnière, E., Junod, N. & Willaerts, B., 16 Jun 2018, International Conference on Service-Oriented Computing (ICSOC), 2017: Service-Oriented Computing – ICSOC 2017 Workshops. Braubach, L. (ed.). Cham, Switzerland: Springer Verlag, p. 18-29 12 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 10797 ).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
40 Downloads (Pure)
2017

Coupling techno-economic energy models with behavioral approaches

Fragnière, E., Kanala, R., Moresino, F., Reveiu, A. & Smeureanu, I., 1 Jul 2017, In : Operational Research: An International Journal. 17, 2, p. 633-647 15 p.

Research output: Contribution to journalArticle

Open Access
File
6 Citations (Scopus)
138 Downloads (Pure)

Exploring occupational stress in the Swiss wealth management sector.

Dubusson, M., Fragniere, E., Pasquier, M. & Reynard, C., 2017, In : European Review of Service Economics and Management. 1, 3, p. 17-45 31 p.

Research output: Contribution to journalArticle

Using ethological approaches to understand skiers’ behavior in cable cars queues in order to improve overall satisfaction: an empirical study conducted in the swiss alps

Fragnière, E., Gaillet, V., Nanchen, B. & Ramseyer, R., 2017, Exploring Services Science - 8th International Conference, IESS 2017, Proceedings. Drăgoicea, M. & Cavallari, M. (eds.). Germany: Springer Verlag, p. 421-430 10 p. (Lecture Notes in Business Information Processing; vol. 279).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)
2016

Rethinking wealth management from a production perspective: an ethnomethodological inquiry into increasing perceived added value

Chowney, P. & Fragniere, E., 1 Jan 2016, Enhancing Customer Experience in the Service Industry: A Global Perspective. Altinay, L. & Poudel, S. (eds.). Cambridge Scholars Publishing, p. 46-59

Research output: Chapter in Book/Report/Conference proceedingChapter

2015

The management audit as a tool to foster corporate governance: an inquiry in Switzerland

Brender, N., Yzeiraj, B. & Fragniere, E., 5 Oct 2015, In : Managerial Auditing Journal. 30, 8-9, p. 785-811 27 p.

Research output: Contribution to journalArticle

File
7 Citations (Scopus)
198 Downloads (Pure)
2014

A service production planning model integrating human risk factors

Cao, N. V. & Fragniere, E., 2014, Next generation supply chains: Trends and opportunities.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Satisfaction and Pricing for Accounting Services to Very Small Enterprises

Catenazzo, G., Fragniere, E. & Guillaume-Gentil, N., 2014, In : International Journal of Economics and Accounting. 5, 2, p. 145-164 20 p.

Research output: Contribution to journalArticle

2013

An energy optimization framework for sustainability analysis: Inclusion of behavioral parameters as a virtual technology in energy optimization models

Fragniere, E., Kanala, R. & Turin, N., 2013, Mechanism Design for Sustainability. Springer

Research output: Chapter in Book/Report/Conference proceedingChapter

1 Citation (Scopus)

L’étude de marché en pratique: Méthodes et Applications

Translated title of the contribution: Market research in practice: Methods and ApplicationsFragniere, E., Moresino, F., Tuberosa, J. & Turin, N., 2013, De Boeck.

Research output: Book/ReportBook

Proposal of a methodology to integrate the human factor in the service blueprint

Barbieri, S., Fragniere, E., Sitten, M. S. & Zambrano, G., 1 Jun 2013, In : Journal of Advanced Management Science. 1, 2, p. 207-213

Research output: Contribution to journalArticle

2012

Application of share of choice model in insurance industry based on conjoint analysis and mathematical programming: A case study of automobile insurance in China

Fragniere, E., Moresino, F. & Shen, Y., 1 Jul 2012, 2012 IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI). IEEE, p. 404-409

Research output: Chapter in Book/Report/Conference proceedingOther chapter contribution

2 Citations (Scopus)

Designing and Pricing Services Based on Customer-Perceived Value: An Airline Company Feasibility Study

Fragniere, E., Lombardi, A. & Moresino, F., 2012.

Research output: Contribution to conferencePaper

Influences of Public Ecological Awareness and Price on Potable Water Consumption in Geneva

Catenazzo, G., D’Urso, J., Fragnière, E. & Tuberosa, J., 1 Jan 2012, Climate Change Management. Springer Healthcare, p. 499-513 15 p. (Climate Change Management).

Research output: Chapter in Book/Report/Conference proceedingChapter

1 Citation (Scopus)

Is there a magic formula? Mate selection and the optimization of the marriage market

Gauthier, J. A., Cao, N. V., Sapin, M., Fragnière, E. & Widmer, E., 1 Jan 2012, Marriage: Psychological Implications, Social Expectations, and Role of Sexuality. Nova Science Publishers, p. 147-174 28 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

Performing service design experiments using ethnomethodology and theatre-based reenactment: a Swiss ski resort case study

Fragniere, E., Nanchen, B. & Sitten, M., 2012, In : Service Science. 4, 2, p. 89-100

Research output: Contribution to journalArticle

Short selling and the problem of market maturity in Latin America

Diaz-Martinez, M. & Fragniere, E., 2012, Handbook of Short Selling . Gregoriou, G. N. (ed.). Elsevier, p. 353-364 12 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

1 Citation (Scopus)

Short selling in France during the crisis, the bans, and what has changed since the Euro correction

Fragniere, E. & Markov, I., 2012, Handbook of Short Selling . Gregoriou, G. N. (ed.). Elsevier, p. 219-233 15 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

2011

Development of pricing models for intangible services based on conjoint analysis and mathematical programming: A case study about the design of credit card services in China

Fragniere, E., Moresino, F. & Zheng, N., Apr 2011, Proceedings - 2011 Annual SRII Global Conference, SRII 2011. Piscataway, NJ: IEEE, p. 653-662 10 p. 5958145

Research output: Chapter in Book/Report/Conference proceedingChapter

1 Citation (Scopus)

How ERP systems are centralizing and standardizing the accounting function in public organizations for better and worse

Balzli, C. E. & Fragnière, E., 1 Dec 2011, Strategic Enterprise Resource Planning Models for E-Government: Applications and Methodologies. IGI Global, p. 55-72 18 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

5 Citations (Scopus)

Identifying and mitigating perceived risks in the bank service chain: A new formalization effort to address the intangible and heterogeneous natures of knowledge-based services

Dubosson, M. & Fragniere, E., 29 Nov 2011, Operational Risk toward Basel III: Best Practices and Issues in Modeling, Management, and Regulation. Gregoriou, G. N. (ed.). Hoboken, NJ, USA: John Wiley & Sons, p. 97-114 18 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

2010

Conjoint analysis experimental design for services involving multiple options

Fragniere, E., Javanmardi, N. & Moresino, F., 15 Oct 2010, Proceedings of 2010 IEEE International Conference on Service Operations and Logistics, and Informatics, SOLI 2010. p. 1-6 6 p. 5551625. (Proceedings of 2010 IEEE International Conference on Service Operations and Logistics, and Informatics, SOLI 2010).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Operations risk management by optimally planning the qualified workforce capacity

Fragnière, E., Gondzio, J. & Yang, X., 16 Apr 2010, In : European Journal of Operational Research. 202, 2, p. 518-527 10 p.

Research output: Contribution to journalArticle

23 Citations (Scopus)

Optimizing the marriage market: an application of the linear assignment model

Cao, N. V., Fragniere, E., Gauthier, J. A., Sapin, M. & Widmer, E. D., 16 Apr 2010, In : European Journal of Operational Research. 202, 2, p. 547-553 7 p.

Research output: Contribution to journalArticle

9 Citations (Scopus)
2009

Identifying bank run signals through sociological factors: An empirical research in the geneva area

Catenazzo, G. & Fragnière, E., 1 Dec 2009, The Banking Crisis Handbook. Gregoriou, G. N. (ed.). 1st ed. CRC Press, p. 489-502 14 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

1 Citation (Scopus)

Services pricing: A shared grid case study

Abdennadher, N., Agrawal, A., Fragnière, E. & Moresino, F., 19 Nov 2009, 2009 IEEE/INFORMS International Conference on Service Operations, Logistics and Informatics, SOLI 2009. p. 323-328 6 p. 5203953. (2009 IEEE/INFORMS International Conference on Service Operations, Logistics and Informatics, SOLI 2009).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Citations (Scopus)

Wealth management "manufacturing": Delivering more value?

Dubosson, M., Fragnière, E. & Tuchschmid, N. S., 1 Mar 2009, In : Journal of Wealth Management. 11, 4, p. 48-59 12 p.

Research output: Contribution to journalArticle

2008

Elements of perception regarding the implementation of ERP systems in Swiss SMEs

Equey, C. & Fragnière, E., 1 Dec 2008, Proceedings of the 1st Int. Joint Workshop on Technologies for Collaborative Business Processes and Management of Enterprise Information Systems TCoB and MEIS 2007, In Conjunction with ICEIS 2007. p. 43-51 9 p. (Proceedings of the 1st Int. Joint Workshop on Technologies for Collaborative Business Processes and Management of Enterprise Information Systems TCoB and MEIS 2007, In Conjunction with ICEIS 2007).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)

The concept of shadow price to monetarize the intangible value of expertise

Fragniere, E., Heitz, C. & Moresino, F., 25 Nov 2008, Proceedings of 2008 IEEE International Conference on Service Operations and Logistics, and Informatics, IEEE/SOLI 2008. p. 1736-1741 6 p. 4682809. (Proceedings of 2008 IEEE International Conference on Service Operations and Logistics, and Informatics, IEEE/SOLI 2008; vol. 2).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

4 Citations (Scopus)
2006

A control system designed to address the intangible nature of service risks

Dubosson, M., Fragnière, E. & Milliet, B., 1 Dec 2006, 2006 IEEE International Conference on Service Operations and Logistics, and Informatics, SOLI 2006. p. 90-95 6 p. 1700843. (2006 IEEE International Conference on Service Operations and Logistics, and Informatics, SOLI 2006).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Citations (Scopus)

Risk Management: Safeguarding Company Assets

Fragniere, E. & Sullivan, G., 2006, California, U. S. A.: Thomson.

Research output: Book/ReportBook

2005

Nestle improves its financial reporting with management science

Oggier, C., Fragniere, E. & Stuby, J., 2005, In : Interfaces. 35, 4, p. 271-280 10 p.

Research output: Contribution to journalArticle

4 Citations (Scopus)

Stochastic programming modelling systems

Fragniere, E. & Gondzio, J., 2005, Applications of Stochastic Programming. Wallace, W. S. & Ziemba, T. W. (eds.). Philadelphia, U. S. A.: Society for Industrial and Applied Mathematics, p. 95-113 (MPS-SIAM Series on Optimization).

Research output: Chapter in Book/Report/Conference proceedingChapter

2002

Optimization modeling languages

Fragniere, E. & Gondzio, J., 2002, Handbook of Applied Optimization. Pardalos, P. M. & Mauricio, G. C. (eds.). New York, U. S. A.: Oxford University Press, p. 993-1007

Research output: Chapter in Book/Report/Conference proceedingChapter

SISP: simplified interface for stochastic programming

Condevaux-Lanloy, C., Fragniere, E. & King, A., 2002, In : Optimization Methods and Software. 17, 3, p. 423-443 21 p.

Research output: Contribution to journalArticle

4 Citations (Scopus)
2001

Efficient management of multiple sets to extract complex structures from mathematical programs

Fragniere, E., Gondzio, J. & Sarkissian, R., Apr 2001, In : Annals of Operations Research. 104, 1-4, p. 67-87 21 p.

Research output: Contribution to journalArticle

Exploiting nonlinear structures of computational general equilibrium models

Condevaux-Lanloy, C., Epelly, O. & Fragnière, E., 1 Jan 2001, Numerical Analysis and Its Applications - 2nd International Conference, NAA 2000, Revised Papers. Vulkov, L., Yalamov, P. & Waniewski, J. (eds.). Springer Verlag, p. 214-221 8 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 1988).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)
2000

Building and Solving Large-Scale Stochastic Programs on an Affordable Distributed Computing System

Fragnière, E., Gondzio, J. & Vial, J. P., 1 Dec 2000, In : Annals of Operations Research. 99, 1-4, p. 167-187 21 p.

Research output: Contribution to journalArticle

19 Citations (Scopus)

Structure exploiting tool in algebraic modeling languages

Fragniere, E., Gondzio, J., Sarkissian, R. & Vial, J-P., 2000, In : Management Science. 46, 8, p. 1145 - 1158

Research output: Contribution to journalArticle

11 Citations (Scopus)
1998

Swiss energy taxation options to curb CO2 emissions

Bahn, O., Fragniere, E. & Kypreos, S., 1998, In : European Environment. 8, 3, p. 94-101 8 p.

Research output: Contribution to journalArticle

9 Citations (Scopus)