Alistair Brandon-Jones

Search results

• 2014

  Wiley Encyclopaedia of Management, 3rd Edition. Invited entries: Zone of tolerance; Service recovery; service quality; failure analysis; Importance-performance matrix; Failure in operations; Queuing analysis; De-coupling; Overall equipment effectiveness

  Brandon-Jones, A., 2014, Wiley Encyclopaedia of Management 3rd Edition.. Cooper, C. (ed.). McGrawHill

  Research output: Chapter or section in a book/report/conference proceeding › Chapter or section
• 2009

  Key issues in e-procurement

  Croom, S. & Brandon-Jones, A., 2009, International Handbook of Public Procurement.

  Research output: Chapter or section in a book/report/conference proceeding › Chapter or section